Ryan Martinez Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Jersey City, New Jersey, Us

∙ Assists the Regional Property Manager with management of 980-units in luxury high rises ∙ Coordinates move-in/out with residents and maintenance staff ∙ Verifying the accuracy of late notices, incorrect and impartial rent payments, open/credit balances through RentCafe and Yardi ∙ Manages calendars for Maintenance staff, cleaning requests, handyman requests, contractor follow-ups, and day-to-day operations to ensure resident satisfaction∙Building relationships by providing exuberant customer service to residents, prospects, and potential vendors∙Ensure tenant adherence to property rules and regulations while maintaining customer service approach by sending building notifications about building emergencies and other building issues

New York, Us

∙ Lead a team of over 50 employees across several departments to achieve punctual administration of company policy and procedures ∙ Oversee testing operations across several testing facilities, checking machinery, and resolving any internal/external issues.∙ Administering nasal test swabs in accordance with safety guidelines to ensure best possible experience for both healthcare workers and patients

Richmond, British Columbia, Ca

∙ Ensured an excellent image of the company and its services receiving 100% customer satisfaction ratings∙ Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes, and methods to minimize costs and enhance schedules ∙ Information clerk with reference to store directory for incoming and outgoing customer requests∙ Provided outstanding customer service providing resolution and preventing customer conflict ∙ Developed a high performing team through consistent training, coaching, and monitoring of performance

Montreal, Quebec, Ca

∙ Hired & recruited 8 employees to create a quality team that would achieve 120% of monthly KPI's∙ Surpassed weekly budgeted goals/LY goals∙ Provided In-depth customer service increasing purchase conversion rates above 11% each week∙ Enhanced/maintained company standards with advanced product knowledge creating a more efficient work environment