Ryan Kain Email & Phone Number

Augusta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta Metropolitan Area

One of three (3) core lead/SMEs and Release Train Engineers (RTE) for the Enterprise Data Analytics organization for the replacement of legacy Customer Master Data Management platform which spanned seven (7) source systems, >20 subscribing systems, and >100 direct participants. Advised on dashboard usability, data consumption, organization, and continuous improvement opportunities.◼Led efforts to recover fragmented data lost during a major acquisition, correcting massive P&L deviation◼Built various dynamic analytical Tableau dashboards, predictive models, & simulations used in KPI reporting of complex financial and operational data to boost sales activities, increase participation, and aid in continuous improvement initiatives◼Deployed new system and customer hierarchy despite 100% virtual work environment with ZERO rollbacks or critical incidents opened post-deployment – deployment team included reps from >20 teams globally dispersed over 3-days◼Hosted training sessions to improve knowledge of Business and IT teams, resulting in ZERO critical incidents within the hyper care window and ability to close early◼Facilitated moderated working sessions, ensuring confidence and readiness of teams for on-time program deployment

Atlanta Metropolitan Area

Excelled beyond the standard of peers, building strong and lasting client relationships that ensured continuity and a high standard of uninterrupted service through client reorganization and technical teams/staff changes. ◼Client negotiated FTE hire despite standing agreement to not hire consultants due to unparalleled professionalism and delivery of SLAs which had also previously resulted in a consecutive 4-year uninterrupted service agreement◼Coordinated project efforts with ~100 active participants & ~100 offshore participants, representing >5 source systems and >7 consuming systems, ensuring responsiveness to meet critical dependencies, resulting in program success◼Co-led the design and delivery of a net-new system to integrate customer, product, and contract data from a $1B acquisition into the existing NCR ordering/billing system◼Owned key deliverables in the integration of ~80 internal applications into a new customer portal, crafting an automated process to clean, consolidate, transition, and audit the migration of user data to the new platform

Statesboro, Ga

Bachelor'S Degree, Information Technology

A

This VMware training was completed as a regular course for enrolled students of Georgia Southern University.