Ryan Keating Email & Phone Number

Chicago, Il, Us

Aurora, Illinois, United States

• Responsible for conducting new hire orientations for temp agencies as well as direct hire employees, including providing a tour of the facility• Conducts various equipment, TSR training along with safety expectations for each training• Reviewing current training needs of the various departments within the building• Conducts safety walks throughout the facility to make sure equipment operators have their correct documentation on them per the training we gave them• Collaborates with our content development team on creating new trainings for each site• Documents a variety of information throughout our training utilizing goggle sheets• Managed leadology classes for various team members

• Responsible for customer satisfaction, date entry in the company system & budget tracking/reallocating• Managed a moderate to high call/email volume from assigned territories• Responsible for securing reservations and setting up travel for the clients• Moderated virtual webinars on a weekly basis

Naperville, Illinois, United States

• Managed high call volumes supporting customers with technical issues and general inquires • Responsible for answering calls and helping members with any questions they may have• “Cross selling” or upselling services from the financial institutions to their members

• Managed a moderate to high call volumes assisting retail stores with general inquires and issues • Responded to emails from retailers to assist with any issues they may have included generating reports, or creating training videos for their sites

Naperville, Illinois, United States

• Responsible for customer satisfaction, data entry into company SAP system, revenue tracking, responsible for updating customer SharePoint sites with customer account information• Supplied the client with information on the status of their account • Valued my organizational and multitasking skills when meeting the client’s daily demands• Acted as the primary point of contact for a select list of clients ranging from universities to city wide party planners• Proficient in report generating with Microsoft products

Oswego, Illinois, United States

• Responsible for ensuring excellent customer service, inputting customer orders into company ERP system• Managed high call volumes regarding catering request and details

United States

• Responsible for Customer Service, Team Supervision & Development, Scheduling of 20+ employees, Purchasing of food product and equipment, Food Inventory, Finances & Cash Management, Training & Safety Policies, Sales & Marketing• Improved store ratings at each store (Bolingbrook improved from 15th ranked store in District to 2nd in less than one year)• Responded to a wide variety of customer concerns ranging from product quality, store image and employee concerns• Responsible for interviewing and hiring new employees

Oswego, Illinois, United States

• Responsible for generating daily sales projections to prepare for day-to-day business• Managed food quality and customer service