Ryan Keen Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Boston, MA, US

• Designed a TAM (total addressable market) dataset by linking restaurant records from 3 disparate sources, adding ~80k prospect accounts and updating ~900k existing accounts in Salesforce with new attributes
• Performed hypothesis testing for the pilot of an automated case routing system, using multiple key metrics to make recommendations for a general rollout
• Automated a dashboard using ServiceNow’s REST API for managers to view their open User Access Reviews, which was viewed ~600 times per quarter and replaced a twice-daily manual process
• Created an internal app that displays hardware warranty information to Customer Support agents, saving ~20 hours per week and becoming the most used dashboard at the company (over 4500 monthly uses)
• Defined and prototyped customer contact ranking and deduplication logic to preparefor a Salesforce migration, eliminating ~40k duplicate contacts

San Diego, California, US

• Refactored and maintained a Stored Procedure data pipeline to incorporate a predictive account scoring model into weekly marketing decisions
• Programmed decision models and A/B testing segmentation for marketing letters using JavaScript
• Owned the UAT testing process for the migration of customer data from SQL Server to a MongoDB cloud database
• Translated business requirements into operational tables and jobs while ensuring compliance with regulations and company policies
• Led the adoption of GitHub and VS Code as part of the development process and trained team members in their use
• Demoed a newly adopted decision automation tool (Camunda) to the CTO to promote broader implementation within the company

San Diego, CA, US

• Tracked and forecasted contractor spending using contract data and historical burnrate, and created dashboards to maintain visibility
• Performed market research to analyze price proposals from vendors using data likelabor rates, macroeconomic data, and expense reports
• Gathered and formulated technical requirements from product teams andcommunicated them to potential suppliers
• Negotiated pricing with contractors in order to enter into contracts on terms mostfavorable to the organization

Santa Clara, CA, US

• Led a research study across 9 business units to determine product satisfaction, net promoter scores, and usage data for various software features
• Cleaned, filtered, and analyzed user data in Excel to provide insights into customer behavior
• Analyzed customer data on ServiceNow internal database platform
• Programmed survey questions and survey flows in Qualtrics to capture customer usage and satisfaction patterns for product managers
• Created professional presentations and visualizations using PowerPoint highlighting research questions, methods, results, and conclusions

• Listed products for sale on Amazon and eBay including setting prices, copywriting, and utilizing search optimization methods
• Helped maintain and update the company's inventory and sales database
• Performed pricing analysis based on competitors' product listings to determine optimal selling price
• Maintained data integrity by reconciling data from the database with external sources of truth

Master Of Science - Ms, Analytics

Bachelor Of Business Administration - Bba, Business Economics, Minor In Marketing

Economics And Marketing