• Designed a TAM (total addressable market) dataset by linking restaurant records from 3 disparate sources, adding ~80k prospect accounts and updating ~900k existing accounts in Salesforce with new attributes• Performed hypothesis testing for the pilot of an automated case routing system, using multiple key metrics to make recommendations for a general rollout• Automated a dashboard using ServiceNow’s REST API for managers to view their open User Access Reviews, which was viewed ~600 times per quarter and replaced a twice-daily manual process • Created an internal app that displays hardware warranty information to Customer Support agents, saving ~20 hours per week and becoming the most used dashboard at the company (over 4500 monthly uses)• Defined and prototyped customer contact ranking and deduplication logic to preparefor a Salesforce migration, eliminating ~40k duplicate contacts

• Refactored and maintained a Stored Procedure data pipeline to incorporate a predictive account scoring model into weekly marketing decisions• Programmed decision models and A/B testing segmentation for marketing letters using JavaScript• Owned the UAT testing process for the migration of customer data from SQL Server to a MongoDB cloud database• Translated business requirements into operational tables and jobs while ensuring compliance with regulations and company policies• Led the adoption of GitHub and VS Code as part of the development process and trained team members in their use • Demoed a newly adopted decision automation tool (Camunda) to the CTO to promote broader implementation within the company

• Tracked and forecasted contractor spending using contract data and historical burnrate, and created dashboards to maintain visibility• Performed market research to analyze price proposals from vendors using data likelabor rates, macroeconomic data, and expense reports• Gathered and formulated technical requirements from product teams andcommunicated them to potential suppliers• Negotiated pricing with contractors in order to enter into contracts on terms mostfavorable to the organization

• Led a research study across 9 business units to determine product satisfaction, net promoter scores, and usage data for various software features• Cleaned, filtered, and analyzed user data in Excel to provide insights into customer behavior• Analyzed customer data on ServiceNow internal database platform• Programmed survey questions and survey flows in Qualtrics to capture customer usage and satisfaction patterns for product managers• Created professional presentations and visualizations using PowerPoint highlighting research questions, methods, results, and conclusions

• Listed products for sale on Amazon and eBay including setting prices, copywriting, and utilizing search optimization methods • Helped maintain and update the company's inventory and sales database• Performed pricing analysis based on competitors' product listings to determine optimal selling price• Maintained data integrity by reconciling data from the database with external sources of truth