- Develop, establish, and manage customer aircraft schedules through the delivery/acceptance process.- Provide world class customer service and resolve customer delivery-related issues and concerns in a timely matter.- Analyzes and maintains delivery-related data and health metrics to identify trends and areas for improvement.

- Contracts lead for passenger and freighter sales campaigns to Middle Eastern airlines- Responsible for drafting and negotiating proposals, purchase agreements, and other special terms and conditions and legal documents.- Manages customer accounts through various phases of aircraft manufacture and entry into service-- including supporting configuration selection, customer training matters, and title transfer of aircraft.- Provides contractual guidance to various functions (ex. engineering, intellectual property, revenue management) to resolve customer concerns/disputes, further financial goals, mitigate company risk, and ensure compliance with various laws and regulations.

- Leads proposal development and supports acquisition strategy in support of multi-billion dollar commercial and military aircraft and support contracts- Drafts and negotiates various contractual documents, including purchase agreements, statement of work requirements, and intellectual property agreements - Analyzes various Federal Acquisition Regulations (FAR) and Defense FAR Supplement (DFARS) rules, and implements processes and procedures to maintain company compliance

- Drafted terms and conditions, statements of work, and other contractual documents in support of international military sales campaigns in the Middle East and Asia- Lead contract negotiations with prospective customers- Partnered in the development and execution of business and campaign win strategies- Collaborated in campaign risk identification and risk mitigation- Ensured company compliance with US government laws and regulations, including Foreign Corrupt Practices Act (FCPA), International Traffic in Arms Regulations (ITAR), and Export Administration Regulations (EAR)

- Conducted intake consultations to determine client's financial eligibility and identify the type of required legal services- Screened and assigned cases to Legal Aid attorneys, and provided referrals to outside attorneys and organizations for matters not handled by Legal Aid staff- Assisted attorneys at the Legal Aid office in resolving client legal issues and other related non-legal issues

- Trained and certified to conduct mediation sessions for small claims cases assigned to Judge Douglas Mitchell- Facilitated and managed discussions with plaintiffs and defendants to provide them the opportunity to reach a mutual resolution of their dispute in lieu of judge ruling- Drafted settlement agreements and coordinated court’s endorsement of the settlement agreement- Advised parties of the process if the settlement agreement is violated by either party

- Administered contract and contract amendments to ensure compliance to the requirements and terms established for various defense programs- Partnered in the development of short-term and long-term business strategies focusing on the achievement of company financial goals and plans- Provided functional support to Boeing engineering and legal, and assisted in negotiation to resolve multiple contract disputes- Composed contractual documents and maintained files and databases in accordance with company processes and contract requirements- Collaborated with a diverse group of company functions including legal, intellectual property, insurance and accounting in order to present company positions, settle open terms, and draft contract clauses