• Assigned to various test samples and projects, which lead to being a Subject Matter Expert upon full rollout, including Sample 66 and User Acceptance Testing.• Consistently top three performer in the market, and occasionally top ten performer in the country.• Establish and maintain long term relationships with approximately 75 Nielsen research accounts in a given territory, while also offering support to a total of approximately 820 total accounts.• Install Nielsen measurement equipment in newly assigned Nielsen Family Households.• Diagnose and troubleshoot data / equipment.• Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.• Respond to calls from assigned panelists and ensure equipment is maintained and operating effectively.• Accurately collect and report demographics and audience information using Nielsen proprietary software.• Educate and coach panelists on proper operation and usage of Nielsen equipment to ensure optimum performance results.• Negotiate and maintain cooperation of panelists, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.• Creator of the Charlotte Local People Meter market Lunch & Learn program.

• Developing of instructions and phase plans for select projects. • Tested pre-production fixtures and display technologies, providing key feedback and edits.• Team lead for assigned developmental projects. • Ensure the success of our manufacturing partners. • Provide “World-Class” customer service while on-site and interacting with site personnel. • Diagnose and repair electronic and mechanical issues. • Ensure compliance as required by client agreement and real estate ownership.

• Assisted with development and execution of the Front End Transformation. • Team lead for assigned developmental projects and on site training. • Tested new systems and hardware prior to full deployment and rollout.• Liaison between Trainers at National Cash Register and local Walmart trainers.

• Project Manager for the FY’17 Level Two Plus training program for our deployment partners.• Co-Project Manager the IT/Construction Training Facility in Lakeville, MN.• Project Manager for the Level4 support program serving both 3rd & 1st party resources.• Operationalized and produced the Lunch & Learn training program for our 79 person department.• Project Manager for the 323-ITS-BROKe support line for our deployment partners.• Senior Project Manager for the BBY Retail Connections Training Tour.• Supported various BBY Events. (NYC Xbox One Launch, BBY for Business Furniture Shows, Holiday Leadership Meetings, Sales Manager Training Events, etc.)• Maintained an average Store Environment Assessment Score of 95.40% in FY’12 (2nd highest of all Regional Trainers, at that time).• Built and executed all functionality and sales trainings for 33 locations in assigned region.• Assisted with Best Buy for Business Central Carolinas sales and quotes.• Proud Member of the FY’12 Home Theater Retail Leadership Council.• Co-Project Manager and lead the interactive lab portions of the 2011 Tablet Tour.• Co-created and lead the interactive lab portions of the 2011 BBY for Business Tech Tour.• Named 2010 Territory 7 Regional Trainer MVP for excellence in training and functionality.• Recipient of the 2010 Brad Anderson Legacy Stock Award.• Awarded the 2010 People’s Choice Award for developing the Carolinas into the top market in the company for trainings and functionality culture.

• Part of the BBY Home Theater Installation Pilot.• Third Geek Squad HT Installer in company history.• Specialty Coach for the Carolina Market.

• Sales Supervisor in the Atlanta, Milwaukee, and Washing DC markets.• Secondary overhaul of marketing strategy at the American Colony property in Milwaukee.• Full overhaul of marketing strategy at the Mount Vernon property in Washington DC.

• Co-producer of Scarowinds and all related special effects.• Entertainment Master Electrician for ‘Graveyard Shift 2000’ production.• Entertainment Master Electrician for ‘Tropicale’ production.• Assistant Costumer for various Paramount Live Entertainment productions.