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General Manager - Retail Sales.Dealer Solutions is a software development and business solutions company specialising in the Australian Retail Motor Industry.www.dealersolutions.com.au

South Australia's largest motorcycle dealership. Peter Stevens Motorcycles / Harley Heaven.Managed all aspects of the retail Harley Heaven business. Parts & accessories, service & sales. Responsible for over 30 staff and managing budgets, targets & stock for the store.ResponsibilitiesCoordination & management of staff;Responsible for store performance (KPI ‘s & targets);Management of three (3) departments & over thirty (30) staff;Management of sales / parts / accessories & service targets & budgets;Direct staffing, performance evaluation & training for effective functioning of sales & service programs;Ensure apprentices & trainees receive the required training;Support sales staff to obtain aggressive monthly targets & support deal closure & approval;Monitor department customer satisfaction ratings to ensure benchmarks are maintained;Ensure potential buyer follow up to maximise sales opportunities;Ordering stock & inventory management for the store;Consult with department heads for advertising services & provide input for targeted marketing;Handle customer complaints & ensure highest level of customer satisfaction;Responsible for appraising trade-ins & managing inventory;Held daily/weekly & monthly sales meetings to plan, implement & exceed sales objectives;Organisation & hosting events;Implement new policies & procedures;Financial reporting for the store;Hiring new employees & general HR duties;Responsible for the day to day running of the store;Oversee Harley Owners Group (HOG) club management-over four hundred (400) members.Achievements Promoted to General Sales Manager;Staffing changes to increase productivity;Introduction of Apprentice training & monitoring program;Promoted to Sales Manager;Average customer satisfaction rating of ninety six percent (96%);Promoted to Assistant Sales Manager;Recipient of company reward trip to Milwaukie USA;Best first year salesperson.

South Australia's Largest Toyota Dealership; * Recipient of company sales awards * Consistent top performer in used car sales * Completed Toyota sales trainingKey Responsibilities;Maintain a high level of used vehicle salesPerforming in a high volume environment Meeting monthly targetsAttending daily sales meetingsMaintaining a high level of customer service

Coles Myer Warehouse;Order pickingForklift / picking machine operationloading and unloading of trucksOperation of other plant equipment

Spare parts warehousing;Picking ordersDelivery drivingreceipting orderscustomer servicestocktakingForklift driving