• Travelled between multiple warming houses sites per shift• Opened and closed the facilities• Maintained daily attendance reports• Maintained order and a clean environment at the facilities• Kept the warming house and skating areas clean and free of debris• Shovelled all walkways and entryways to the building, kept them clear of snow and ice• Monitored reserved usage of rinks for team practices, department programs and community activities

• Experience with smartphones and adding applications for IOS and Android versions.• Provisioned requests for Citrix, VPN, and Smart card access. Mailed out RSA hard tokens, YubiKey’s, Smart cards.• Processed returned hardware and prepared/re-issued equipment for submitted requests.• Resolved ServiceNow tickets on RSA token and VPN login issues.• Provided support for day-to-day activities for new, returned RSA hard tokens and smart cards.• Facilitated and instructed end-users during WebEx Office hours for RSA soft token setup support.

• Provided white-glove setup of new laptop at the user’s desk. Validated serial number and asset tag, instructed end-users to login with their credentials to confirm their credentials were imported over to the new LAN network, confirmed Microsoft Office 2016 activated, loaded network printers, assisted users with changing BitLocker default password. Provided laptop support throughout the on-site support period, software installations requiring manual installation, and SCCM downloaded software installation support.

• Provided technical support for 250 end users, including hardware installations, upgrades, maintenance, troubleshooting of hardware and software, and monitoring the print server for issues. Added, deleted, and modified new users in Active Directory and Exchange. Imaged PCs with Win 7 and applications via SCCM.• Assisted with scheduling and connecting video conference and audio-visual systems with the system office to the campuses.• Recommended and implemented low-cost upgrades to allow for more effortless connectivity with laptops, tablets, and other devices in 13 conference rooms with projectors or TV video conferencing equipment.

• Provided technical support for the computer user community, including installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery, and project implementation.• Monitored and cleared application systems, installing and uninstalling software, restarting services, reading logs to prevent client slowness, and syncing issues of local pc DB to servers.• Automated a user validation system that accurately compared user access for 600 accounts, reducing audit findings and mitigating risk.• Modified and executed SQL queries to determine the issue reported by the end-user. Collected and organized client’s local pc DB for deeper issue resolution by application developers.• Application pre-pilot testing, upgraded Windows servers with sync message application, provided support for software updates/upgrades during and post-deployment. • Drove resolution/workarounds in a timely manner, to minimize downtime and customer impact.• Verified/validated the problem/issue as identified in incident tickets and entered detailed documentation for tracking of incidents. Contributed to the documentation of applicable processes and systems.

• Developed and implemented Role Based Access Controls (RBAC) information security policies, standards, and procedures to secure, and protect data residing on systems.• Modified and executed SQL queries to obtain active accounts in applications for monthly reporting.• Counseled with user departments to implement procedures and systems to protect, conserve, and be accountable for proprietary, personal or privileged electronic data. • Administered and maintained user and group security to company-wide applications with high accuracy, including Processing Requests, Service Restoration, and Support of Entitlement Reviews.• Identified security administration deficiencies, recommended improvements, and assisted in implementing corrective action—provided security consultation and security risk assessment for application security audit findings.• Provided knowledge and expertise to other workgroups to resolve customer login, and rights issues with applications.• Trained several security administrators to serve as backups for the applications I was the primary administrator.• Remediated application exceptions from an entitlement analysis (sync) with the security request system and application. Analysed exceptions to identify resolutions to the process documentation for account administration.

• Facilitated tablet computer and software rollout over two years across multiple sites and states.• Asset Management – Verified and updated the centralized asset inventory database. Recovery - Included upgrades to existing equipment and/or purchases resulting from service/repair requests.• Break/Fix - On-site assistance for any unresolved hardware and software problems via the remote Help Desk. This included upgrades and more complex configuration or upgrade assistance. • Installation & Integration - Process of installing a device, including all hardware & software and any associated integration with existing network and software infrastructure.• Deployments - Physical relocation of hardware and/or hardware or software installation, upgrades, or update. • Provided assistance and training to Associate Analyst level.• Remediated list of PCs with virus scan failures or outdated definitions.• Three years of experience troubleshooting and repairing IBM X41 tablet computers.

• Facilitated tablet computer and software rollout over two years across multiple sites and states.• Asset Management – Verified and updated the centralized asset inventory database. Recovery - Included upgrades to existing equipment and/or purchases resulting from service/repair requests.• Break/Fix - On-site assistance for any unresolved hardware and software problems via the remote Help Desk. This included upgrades and more complex configuration or upgrade assistance. • Installation & Integration - Process of installing a device, including all hardware & software and any associated integration with existing network and software infrastructure.• Deployments - Physical relocation of hardware and/or hardware or software installation, upgrades, or update. • Provided assistance and training to Associate Analyst level.• Remediated list of PCs with virus scan failures or outdated definitions.• Three years of experience troubleshooting and repairing IBM X41 tablet computers.

•Worked with out-of-office users at 75 sites to complete conversions of software, email systems, operating systems, networks, servers and print servers.•Imaged setup and deployed new and repaired PCs with ordered software and mappings.•Performed troubleshooting techniques to identify solutions to order parts and repair laptops, desktops and printers.•Converted users from one corporate computer NT domain and email server to another. Created email distribution lists and accounts on Exchange Server, domain groups, network user accounts, and set user permissions.