Ryan Kha Email & Phone Number

San Jose, CA, US

Fremont, California, United States

- Troubleshoot computer and mobile endpoints, printer configuration and network connectivity issues with precision.- Provide first contact support for 300+ users and customers via telephone, email, web portals, and in-person to ensure prompt resolution of end user issues.- Assemble, troubleshoot, deploy, and maintain hardware and software for PCs.

Fremont, California, United States

Irvine, California, United States

- Setup and deployed computer systems, firewalls, and equipment for all users and facilities across 15 different states.- Input and managed inventory of 150+ hardware items and allocated equipment costs to their appropriate departments.- Streamlined the process for the returning and quality control of hardware, preventing inventory loss and defective.

Calabasas, California, United States

- Assembled test beds with ALE networking products such as L2 switches, L1 wireless access points, IP cameras, and IP office phones.- Configured and maintained switches to be ready for testing.- Executed automation test cases using Python and monitored results in the Alcatel OS CLI.- Documented test reports based on results of test cases using Excel and.

Los Angeles, California, United States

- Tested and evaluated the company’s product to identify bugs, glitches, and flaws currently in the game.- Documented playtest results to share with developers and engineers.- Shared feedback with developers and game designers from playthrough of the game.

Irvine, California, United States

Irvine, California, United States

Irvine, California, United States

Tasked with identifying problems with the CoreLogic store through different research methods, made a redesign based on research data, and implemented the redesign into a high-fidelity prototype to help cross-sell products to more users.