Ryan Kha Email & Phone Number

San Jose, Ca, Us

Fremont, California, United States

- Troubleshoot computer and mobile endpoints, printer configuration and network connectivity issues with precision.- Provide first contact support for 300+ users and customers via telephone, email, web portals, and in-person to ensure prompt resolution of end user issues.- Assemble, troubleshoot, deploy, and maintain hardware and software for PCs, printers, Windows Servers, and mobile devices.- Ensure the security of user computers by implementing protective measures, including the installation of OS updates, deployment of antivirus solutions, and identification and removal of malicious files through CrowdStrike.- Respond to and resolve 10+ daily help desk tickets with efficiency and courtesy.- Manage and maintain Active Directory and Microsoft Entra by overseeing user and group administration, including provisioning, providing support, and disabling accounts as required.

Fremont, California, United States

Irvine, California, United States

- Setup and deployed computer systems, firewalls, and equipment for all users and facilities across 15 different states.- Input and managed inventory of 150+ hardware items and allocated equipment costs to their appropriate departments.- Streamlined the process for the returning and quality control of hardware, preventing inventory loss and defective shipments.- Diagnosed and troubleshooted computer systems and software and answered calls to help troubleshoot problems for users. - Migrated 200+ users to a Cloud File System by seamlessly transferring company files to SharePoint libraries by department and backing up all user files to company OneDrives.- Maintained compliance and security standards as designated by organization with updates and patches to devices and software.

Calabasas, California, United States

- Assembled test beds with ALE networking products such as L2 switches, L1 wireless access points, IP cameras, and IP office phones.- Configured and maintained switches to be ready for testing.- Executed automation test cases using Python and monitored results in the Alcatel OS CLI.- Documented test reports based on results of test cases using Excel and Word.- Troubleshooted and reproduced problems customers have with ALE products to fix those problems for future iterations of the OS.- Worked with other team members for their projects in designing, configuring, and testing of network architectures.

Los Angeles, California, United States

- Tested and evaluated the company’s product to identify bugs, glitches, and flaws currently in the game.- Documented playtest results to share with developers and engineers.- Shared feedback with developers and game designers from playthrough of the game.

Irvine, California, United States

Irvine, California, United States

Irvine, California, United States

Tasked with identifying problems with the CoreLogic store through different research methods, made a redesign based on research data, and implemented the redesign into a high-fidelity prototype to help cross-sell products to more users.