Ryan Kimberley Email & Phone Number

Camberwell, Victoria, Au

Scoresby, Vic, Au

Scoresby, Vic, Au

Scoresby, Vic, Au

Working directly with the General Manager on improving the Retail Store Operations across 7 bricks and mortar stores. Driving success through efficiency, reporting, coaching and team development to clean up processes and improve customer satisfaction.

Scoresby, Vic, Au

Worked closely with the General Manager and Operations Manager to stregically plan for growth and community engagement within the business. Worked with Store Managers to clean up processes to create a better customer experience in store.

Scoresby, Vic, Au

Manage daily operations of store, including team leadership, rostering and training, stock management, customer relationship management, driving sales to achieve KPI’s. Also responsible for overseeing and managing the day to day workflow through the bicycle repair workshop along with assisting when required. Developed a strong personal brand with existing customer base, re-built a new strong team in store and opened up opportunities for growth.

Brighton, Victoria, Au

Brighton, Victoria, Au

Brighton, Victoria, Au

Manage daily operations of store, including team leadership, rostering and training, stock management, customer relationship management, driving sales to achieve KPI’s. Also responsible for overseeing and managing the day to day workflow through the bicycle repair workshop. Developed a strong personal brand with existing customer base, Re-developed discounting policy resulting in an increase GP% of 2.5 points from the previous year, Implemented a customer centric sales focus.Utilized sales & market analysis to adjust the product mix in store; successfully shifting out dead categories and increasing sales. Drive culture shift from a transactional customer approach to a long-term relationship focus resulting in increased customer loyalty

Recruited to develop a core customer base and following, as well as to manage the daily operations of the store, lead the team and drive efficiency and profitability through sales and continuous improvement. Planned, promoted, implemented and ran a road and MTB customer shop rides & events, resulting in a 70% increase in social media followers and an increase in return customers business. Project management and site supervision of major store renovation, including layout and product mix planning and quality control. Resulted in new store opportunities and an increase in market share of high-end product.

Melbourne, Victoria, Au

Focus on managing & growing customer relationships and building business in the Independent Bicycle Dealership network for the Western Victoria & Tasmanian regions. Brands including Scott Bikes, Avanti Bikes, Malvern Star, Giro, Park Tool, Blackburn, Cateye.

Cremorne, Victoria, Au

Manage day to day running of the Irrigation business and its staff, consult with Plumbing branch & Irrigation Design team to grow business. Expand store network of customers by spending time canvasing on the road and gaining new accounts, building & maintaining relationships and building rapport with external businesses & suppliers.

Cork, Ie

Manage & grow relationships with clients base including City Councils & large Agricultural growers across the Eastern Side of the Country & expanded opportunities where possible. Complete system design & pricing via site visits to plan & design systems for councils & large scale Commercial Irrigation Systems along with pricing for tender. Built rapport & trust with current clients & engaged in industry meetings to expand the network of customers.

Starting out as an irrigation installer & salesman and moving into a role in design and lead sales within the business, growing the customer base and expanding the reach to include larger scale commercial installations.

Burnley, Victoria, Au

Casual & Part time retail sales and customer service in the gardening, irrigation and leisure departments at the Fountain Gate store before moving on to the Moorabbin store in the timber yard and trade sales. A strong focus on technical sales and expert selling to retail customers in a very busy environment.

Diploma Of Graphic Art, Graphic Design

Cert Iv Applied Design, Graphic Design

Vce, Vce