Ryan King Email & Phone Number

United States

- Provide expert troubleshooting and hands-on repair services for desktop and mobile devices, ensuring exceptional frontline support that cultivates a luxurious and engaging experience for customers. - Inspire enthusiasm for Apple ownership by identifying and recommending new opportunities to enhance customer satisfaction and loyalty. - Mentor and coach Technical Experts and Specialists, fostering a collaborative team environment focused on continuous improvement and professional development. - Rebuild and strengthen customer relationships, ensuring every interaction reflects the brand's commitment to excellence.

• Organize, promote, and orchestrate interactive workshops, adapting approach to fit individual learning styles to promote strong participation.• Implement unsurpassed understanding of customer needs and technical proficiency to make relevant product and service recommendations.• Continuously build and apply product and industry knowledge to affect customer solutions within the Apple ecosystem, including business, education, and creative professionals.• Share personal creative experiences to demonstrate the innovative capabilities and potential of Apple products, while able to analyze and interpret this information to team members for the purpose of improving their own results and the overall Apple Store experience.

United States

• Mentor, coach and inspire team members one-on-one to help them achieve excellence.• Recognize, celebrate and motivate the team through creatively planned Downloads.• Develop daily operational plans, leveraging team strengths and knowledge to optimize store performance, and use store metrics to inform adjustments throughout the day.• Effectively complete store opening and closing responsibilities.• Support team interactions with customers, using problem solving techniques to navigate escalations and challenging situations.• Successfully act as liaison between management team and employees to reinforce communication and understanding.• Developed and implemented new processes for accessory recommendations at pick-up, which propelled Apple Eton to number one in the Americas for Accessory attachment at pickup.

Woodmere, Oh

• Generate excitement, engagement, and enthusiasm among customers through activities, workshops, and events.• Deliver engaging workshops with strong customer participation.• Help customers get support and educate them about their products in a group setting.• Drive sales of accessories by recommending solutions that meet customer needs, and help create owners.• Understand the challenges of being new to technology and show sensitivity to each customer's level of technical proficiency.• Empower customers to learn, create, and share so they can fully explore how their personal interests can come to life using Apple technology.• Create hands-on customer experiences that enable others to get the most out of the Apple ecosystem.• Support the peer learning environment with product knowledge and mentorship.• Demonstrate familiarity with internal and external resources available for customers who want to expand their technical knowledge.• Perform additional support and service functions within the service and training environment.

Woodmere, Ohio

• Drive sales, create owners, and build brand loyalty. • Contribute to success across all store areas and flex appropriately to meet business needs. • Proactively approach and engaged with customers and present complete solutions for all customers, both in store and online. • Bring Apple products, services, and ecosystems to life through demonstrations, personalization, and answers to customers questions. • Create memorable experiences that showcase the benefits of Apple products and services. • Provide customized solutions based on each customers specific needs including business, education, and creative professionals. • Provide troubleshooting advice and introduce the benefits of shopping at Apple. • Use knowledge about Apple technology, technical expertise, and creativity to meet the customers needs. • Stay up-to-date on new info, product and service offerings, and company initiatives, by leveraging internal tools and resources, on-the-job experiences, and peers.

Hudson, Ohio

• Provided post-sales support by reviewing fully committed orders for accuracy & completeness• Provides support for other customer services such as delivery, discount negotiation, returns & exchanges, damaged items, repair coordination and gift card processing• Made outbound calls, received inbound calls, scheduled deliveries, collected balances due, and assisted clients with order inquiries• Worked with parts department to order parts through STORIS for clients who request them• Assisted with counting inventory and creating SKUs for individual pieces for tracking in STORIS• Collaborated with other team members to quickly resolve issues• Opened, managed and maintained customer service logs

Cleveland/Akron, Ohio Area

• Served as Account Manager and principal contact for over 700 publisher accounts to include all Canadian & Academic publishers; These publishers combined contributed hundreds of thousands of titles to our marketplace and I was responsible for managing all of their digital content• Worked with publishers to ensure smooth delivery of their content to go live within a specified timeline• Established and developed publisher relationships with new content partners• Maintained relationships with existing partners by providing regular direct support and by serving as their liaison with the company• Tracked and monitored content acquisition efforts• Worked with libraries to select appropriate products and to create purchase orders• Illustrated relevant data such as business reviews & sales figures to clients to help them maximize revenue using the OverDrive platform; Provided sales report on a monthly basis• Coordinated with publishers and marketing department to promote new and existing content in our newsletters, on our website and on social media• Collaborated with multiple departments to ensure an end-to-end pipeline for partner content distribution • Negotiated, obtained approval for, and closed licensing and partnering agreements• Updated and audited client accounts via Salesforce CRM• Collaborated with multiple departments (Accounting, Sales, etc.) to resolve invoice/billing issues• Responsible for the lead registration process• Participated in ongoing sales & process training & development opportunities

Brunswick, Oh

• Explained the terms and regulations of our loans to new and existing customers• Responded to inquiries regarding our services via telephone and email• Assisted Senior Loan Officers with marketing and communications• Focused on outbound sales (cold-calling potential customers, researching and following up on leads to increase mortgage lending opportunities)• Regularly met established sales goals• Worked closely with other departments to ensure client satisfaction

• Developed strong client relationships by providing outstanding customer service Assisted shoppers by escorting them through the store and offering suggestions Partnered with team members to grow customer base.• Conducted consumer research surveys with our clients via telephone• Promoted sales & other Saks opportunities• 100% commission-based salary• Consistently surpassed daily sales volume goals and new account expectations. Participated in ongoing sales & process training & development opportunities

• Assisted customers in the demonstration and selection of merchandise• Understood and modeled the highest standard of customer service• Assisted Store Manager in review of monthly reports to monitor product sales performance• Responsible for helping to maintain the integrity and security of all company products

• Recruited prospective students through telephone interviews and question-answer sessions. • Reviewed applications of incoming students. • Assisted under-qualified students meet standards through goal-planning instruction.

• Read and sorted incoming submissions for publication.• Logged submissions decisions and mailed response forms.• Assisted in layout and chose multiple inclusions for Issue 70.

• Maintained a professional, friendly disposition as a front-desk greeter. • Assisted callers with information about the college, as well as redirected intercampus calls.• Assisted Campus Security with emergency phone calls and crisis intervention. • Filed confidential student information into college records using Microsoft Excel and Word.