Ryan King Email & Phone Number

Scottsdale, Arizona, United States

-Lead strategic initiatives to enhance operational efficiency, cost controls, and process improvements across multiple teams.-Identify and push transformation projects, including the integration of new software applications.-Develop and implement process management frameworks, streamline workflows.-Provide coaching material to agents and supervisors, focusing on enhancing performance and adherence to quality standards.-Coordinate with stakeholders to align process improvements with business goals and drive operational excellence.-Support decision making and strategic initiatives.Manage three groups:-Process and Technology Improvement: Delegate project-related tasks and oversee all related projects, ensuring successful execution of technology and process improvements.-QA: Manage call center quality assurance, utilizing the team to monitor performance and maintain a strong grasp of operational dynamics.-Helpdesk Specialists: Leverage the team's expertise to provide high-level support and insights. Their involvement keeps a pulse check on daily operational challenges.

Scottsdale, Arizona, United States

-Managed and supported a team of Frontline and Tier 2 agents, ensuring adherence to company policies and operational standards. -Reviewed schedules, facilitated meetings, and performed quality checks. -Handled employee counseling, conducted performance evaluations, and provided coaching to improve team productivity and morale. -Communicated between teams to address and resolve operational issues. -Managed conflict resolution and employee relations issues. -Created a positive and efficient work environment.

Scottsdale, Arizona, United States

-Provided expert level support for complex travel-related inquiries, assisting Tier 2 agents with escalated issues and ensuring accurate resolutions. -Assisted in the rollout and training for new GDS system. -Processed travel order management to meet client and company expectations. -Offered expert guidance on intricate travel scenarios to support frontline agents effectively. -Maintained detailed records of inquiries and solutions. Collaborated with the travel center team to identify and implement new GDS processes.

Scottsdale, Arizona, United States

- Delivered exceptional customer service, handled inquiries with accuracy and professionalism.- Resolved escalated issues efficiently, providing positive outcomes for both the customer and the company.- Developed a fundamental understanding of how contact centers operate.

Scottsdale, Arizona, United States

- Delivered excellent customer service by locating products and checking store system for merchandise at other sites.- Maintained stock using company inventory management software.- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.- Delivered excellent customer service by locating products and checking store systems.- Applied security and loss prevention training toward recognizing risks and reducing store theft.- Analyzed and processed product returns, assisting customers with identifying alternative merchandise to meet needs.- Maintained store visual appeal, engaged customers and promoted specific merchandise.- Maintained records related to sales, returns and inventory availability.