Ryan Klock Email & Phone Number

San Francisco, Ca, Us

- Deliver outstanding customer service by assessing clients' storage needs through in-person, phone, and online interactions.- Develop and execute strategic store plans to meet monthly and annual budget targets.- Oversee web pricing and discount strategies to optimize revenue.- Maintain the property in accordance with West Coast's Clean & Operational standards, including tasks such as cleaning vacated units, sweeping, mopping, and replacing light bulbs.- Manage vendor relationships and oversee capital expenditure (CapEx) projects to ensure timely and cost-effective completion.- Lead the auction process, ensuring compliance with all regulations and maximizing asset recovery.- Show available units to prospective tenants and guide them through the leasing process.- Perform financial management tasks, including auditing and balancing the cash drawer and petty cash accounts.- Complete additional tasks as assigned by leadership to support overall operations.

- Ownership and maintenance of high service standards across multiple office locations- Review and optimization of operational procedures for enhanced space utilization, equipment efficiency, and waste reduction- Development and implementation of workplace policies and procedures- Management of partner/vendor relationships, contracts, and oversight of property management, contractor services, and snack/beverage programs- Collaboration with the Head of Workplace to create and activate site-specific Emergency Action Plans, ensuring ongoing training for onsite employees- Assessment of workplace maintenance needs, including janitorial services and repair, while managing the Office ticket workflow (Jira) for general inquiries and maintenance requests- Support for onboarding and off-boarding processes, coordinating with cross-functional teams for seamless logistics- Coordination of events such as Town Halls, QBRs, and E-Staff Meetings- Project management expertise in office reorganizations and moves, collaborating closely with the Head of Workplace- Creation and management of office budgets across various locations- Collaboration with the Workplace Team to develop Jira Ticketing for local offices, ensuring streamlined day-to-day operations for optimal team efficiency

Seattle, Washington, United States

• Provide management, day to day direction, and leadership to the entire Reception Team, including temporary workers• Ensure appropriate staffing levels within Amazon building's, and making sure staff are onsite and prepared for operations at scheduled start times. Communicating employee call outs to leadership and willing to provide coverage as needed• Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction• Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources• Lead and participate in additional project related work, delegating as needed• Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes• Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goals.• Responsible for training new receptionists in all administrative support and customer support expectations, and procedures both on the desk and on the phone.• Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed. Following up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessary.• Assist Management in interviewing, hiring, and termination discussions.• Contributes to a positive work environment that encourages retention and talent• Work collaboratively across the organization with different job levels and departments• Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.

Seattle, Washington, United States

Supervises Biometrics Technicians, General Clerk 1s and Tiger Team BTs if assigned• Has operational control over assigned Security Guards• Reports directly to Regional or Deputy Regional Manager• Supervises the day-to-day duties of the ASC, including administration, property control, facility maintenance, safety, security, customer service, and daily production and staffing as required by the contract• Supervises and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation• Provides staff scheduling to maximize the ASC's designated capacity• Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Significant Incident Reports, and other documents as may be necessary or requested• Conducts training for all new ASC personnel using the SOP and other training tools and documentation as issued• Provides leadership, guidance, motivation and career development assistance to ASC employees.• Ensures adherence to company and Program workplace policies. Uses the Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues• Maintains close coordination with the Regional Managers and Operations Coordinator.• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training• Performs Biometrics Technician, General Clerk 1, and IDP functions as needed• Able to perform all reception and administrative duties of the General Clerk 1, and may act as a substitute for the General Clerk 1

Greater Seattle Area

• Safeguard County property against damage or loss; enforce building operation and safety regulations, and control ingress and egress of assigned County premises• Make security checks of assigned premises, check doors, windows, and building perimeters and write reports of criminal activity and unusual or unsafe conditions• Safeguard County employees and authorized persons and occasionally provide security escort service to County employees to ensure their safety• Handle disturbances, unruly or threatening persons, remove trespassers or unauthorized individuals from assigned County premises• Coordinate with local Police to remove or detain hostile or aggressive individuals threatening the public, County employees or property• Staff security desks and maintain a log of all activity on a given shift, monitor building fire alarm systems, monitor and operate CCTV surveillance systems, monitor duress alarms, operate Access Control computer systems and dispatch Facilities and Court Security Officers via Radio• Evaluate observed or reported incidents, prepare accurate, comprehensive, incident reports, service reports and provide documentation of problems and security concerns• Perform after-hours weapons screening duties in Courthouses; handle after-hours building emergency repair requests, in coordination with the Duty Manager• Other duties as assigned

Greater Seattle Area

Perform job tasks following standard work and processes in assigned areas of responsibility which may include service call, entrance coordination, emergency department operations, security operations center support, patient watch, valet, Ronald McDonald support, off-site security support, guest services, special events support• Maintain safety awareness vigilance. Look for and identify hazards that pose a safety risk or environmental concern, especially slip, trip and fall hazards. Quickly mitigate hazards by cleaning and/or blocking off hazards and communicate the incidents so that they may be permanently remedied. Document the events in the appropriate security and/or fix-it reporting systems• Communicate and escalate concerns quickly to ensure the appropriate individuals are informed at the right time. Gather detailed and accurate information from the outset. Listen, ask questions, document and communicate findings. Follow-up to ensure risks, hazards, incidents and issues are resolved• Respond and actively participate to codes, emergency events, disasters and individuals in crisis. Apply exceptional customer service, de-escalation and NCI methods with patients, families, visitors and staff. Utilize proper restraint techniques at the appropriate time. Observe and document patient behavior as required• Maintain patient confidentiality at all times according to policy and HIPAA regulations

Bachelor Of Science - Bs, Business Administration

Associate'S Degree, Criminal Justice And Corrections