As a member of the global innovation core team, deliver tools to facilitate idea generation and development. Develop new products and services based on data collection. Research innovation tech stack and impact of innovation program. Capture customer feedback for SMS channel development. Own and manage vendor relationships that support the global innovation program.

Manage a team to consistently achieve portfolio delinquency and cash recovery goals. Hire and develop team members in a remote environment. Lead the team through and adapt to a rapidly changing regulatory and technological environment.

Managed a CX team to consistently deliver an exceptional customer experience.

Supported strategic initiatives while rotating through Operations and Portfolio Management units.Conducted and documented stakeholder interviews to compile a data governance business glossary.Coordinated The Next Best Idea innovation program for the Wayne location; facilitated idea submission, evaluation, and pitch process; conducted internal marketing campaigns to encourage idea submission and employee engagement.Oversaw the Operations internship program.

Worked 1:1 with customers to investigate root causes of delinquency, collect payment, and document all interaction and account detail.

Coordinated product integration of mobile bidding platform with client fundraising events.Managed client and third-party relationships to produce a seamless event and meet project goals.Produced and analyzed fundraising projections and post-event financial reports.

Planned and executed data-driven sales programs to maximize personnel impact on profits.Drove growth through customer engagement and maintenance of an engaged client base.

Managed a cross-functional production team to deliver a production in line with designer objectives.Balanced the interests of competing stakeholders to build consensus towards common objectives.Responsible for contingency planning, oversight of performances, and problem solving in live conditions.Adapted traditional production workflow to suit the performance’s unique immersive format.Produced daily status reports detailing action items, achievements, and progress towards goals.Coordinated a cast and crew of 80 students and faculty, with one assistant.

Managed rehearsal and production timelines.Managed teams of 10-50, including performers, technicians, and support crew.Secured funding and oversaw allocation of funds, materials, and personnel for two productions.

Responsibilities included supporting the Research Unit by providing accurate information for the mission, developing guidance for incoming Foreign Service officers regarding the housing program, and completed real estate cost market analysis to identify viable alternatives for ambassador residences.

Supported stage management and production team for The 39 Steps and Henry VIII. This involved preparing tracking paperwork for actors, costumes, and props, as well as running each performance and solving problems in a live environment.