Ryan Krause Email & Phone Number

Fort Worth, Texas

American AirlinesI started at American Airlines in the ADEPT program which is a two year rotational program. During my time in the program, I worked for two different business units doing server builds, project management, application management, monitoring, and maintenance. Currently, I am involved in the Business Continuity and Planning Unit. I am responsible for auditing, compliance standards, reporting, risk analysis, emergency response, application design, configuration, and maintenance. Infrastructure engineer – Business Continuity and Planning• Audited vital and critical applications for ‘single points of failure’• Identified ‘single point of failure’ gaps within multiple business units• Presented audit findings and solutions to managing directors• Implemented Archer (A disaster recovery, enterprise governance, risk, and compliance application)• Provided custom reporting to identify compliance gaps within business units• Managed and configured the AA business continuity SharePoint website• Managed and participated in Emergency Response DrillsInfrastructure engineer – ADEPT member• Deployed custom web application and custom ‘off the shelf’ products utilizing the SDLC process• Deployed custom web application and HP Performance center to the production AA Amazon cloud• Built and Configured HP Quality Assurance in the Cloud• Addressed security concerns around applications, servers, and active directory environment in the cloud• Maintained a lab environment for flight operations and operational and real time systems• Monitored and maintained application within AA Cargo and Flight Operations• Implemented and managed IBM Tivoli Monitoring solution for AA Cargo• Implemented and configured the following environments to identify business needs: Citrix, IBM Websphere, ESX, IBM MQ, Zabbix Monitoring, Oracle VM

ArkemaI was hired at Arkema through the Drexel Co-op program. As an IT Specialist at Arkema I was responsible for second level desktop support. This includes new PC builds, PC Repair and troubleshooting, issuing new RSA tokens, working on the help desk, software installation, and maintaining the training room. IT Specialist• Installed Microsoft Windows using Windows Deployment Server• Backed up hard drives using Symantec Ghost• Tested programs for compatibility with other programs• Answered and completed help desk phone calls• Assigned Tokens to users via RSA and Cisco Systems• Installed blackberry software and synced blackberry to lotus notes• Updated Training room with new desks and computers

Systems Analyst, PC Shop, Server Group• Built and Repaired Pc's• Serviced Servers, built servers, and racked servers• Guided employee's on how to fix their problem• Aided in group project to roll out windows xp• Conducted multiple software installs