Ryan Krugel Email & Phone Number

St Catharines, Ontario, Canada

-Provide proactive support as a contributing partner on various Corporate and Operations initiatives and projects- Actively participate in projects and take accountability for researching, analyzing and providing input on business and system improvements- Review proposed requirements and project team outputs to ensure business needs are catures appropriately - Work closely with all Operations teams to evaluate scope of specific projects, product costs and effort estimates-Facilitate and participate in impact assessment sessions from analyzing, interviewing, process mapping, gap analysis, developing solutions and recommendations and execute deliverables - Utilize lean tools and methodologies socialize and influence proposed changes with various stakeholder groups to obtain necessary support and agreement to proceed with proposed recommendations-Complete post implementation reviews of projects and process reviews to monitor and collect feedback to ensure process optimization- Identify, assess and execute process improvements that increase efficiency and enable the capabilities of our delivery partners and enhance the Member and employee experience - Manage the implementation of process changes through effective communication, change management plans, education and training to all Operations teams- Provided management with status updates, feedback and appropriate reporting on projects and process reviews. - Established effective and collaborative working relationships with team members, stakeholders, business partners and 3rd party vendors.

St Catharines Ontario

 Created standardized operating procedures for multiple processes within the department Subject Matter Expert within the Operations team Trained new employees with standard operating procedures Created training reports to follow up on progression of new staff Lead group meetings for employee engagement within the department Engage and contribute ideas in innovation meetings to continually improve our processes  Prepare commitments for new mortgages and refinances Communicate with branch partners to assist with Members with all mortgage amendments Partnered with Projects and Operations Support to work on lean initiatives within the Operations department. Participated in front end banking system redesign project Prepare solicitor instructions for broker mortgage deals Managed portfolio of ongoing construction mortgages Liaison with brokers and solicitors to obtain all documentation to close mortgage deals Maintain 3rd party relationships with solicitor offices and First Canadian Title

St Catharines, Ontario, Canada

 Open new business accounts and manage change requests Complete business account reviews to insure all account documents are compliant Responsible for obtaining insurance renewals of over 900 Member insurance policies Maintain relationships with insurance brokers to ensure monthly insurance reporting is accurate and up to date.  Troubleshoot inquiries from branches by investigating system and user issues Identify enhancements that can be made to create an improved user experience with Small Business Support Communicate with branch partners and internal SB team for efficient team operation and cross functional learning.

St. Catharines Ontario

- Broker deposits - registered/non-registered terms- Maintained relationships with 3rd party investment brokers through the broker support line- Processed transfer out request quickly to ensure minimal wait times for Members- Managing Inbox / Fax Queue- Responsible for returned mail to sort update addresses and resend to Members - Created quick reference P&P’s for internal department use on how to properly process transfer out requests and Index Linked products for new hires and contract positions and cross training to insure a quick training session

Ontario, Canada

Diploma, Business Administration General

Project Management