I have 6 years of experience in equipment customer service and maintenance. I possess knowledge of vacuum technology, familiarity with vacuum equipment, and understand the principles of optical inspection. I am proficient in Japanese, capable of handle correspondence, and can communicate at a basic level. I also have 7 years of experience in the optoelectronics and semiconductor industries at a Japanese company. I excel in communication, planning, work well under pressure, and have strong execution and integration skills.
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Field Application EngineerInnovative Nanotech Inc. Jul 2024 - Oct 2024台南地區1. Responsible for pipeline assembly and circuit repair of liquid inspection equipment at tsmc.2. Routine maintenance and measurement data analysis.3. Troubleshooting and drafting abnormality analysis reports.4. Equipment training for customers.5. Assisting with equipment installation, testing, and acceptance on the customer side.
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Customer Service EngineerOtsuka Electronics Co., Ltd. Jun 2022 - Jun 2024台南地區1. Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble and test.(Cell Gap Inspection System and Color Filter Inspection System)2. Offers customer training for the product and repairs, tests and maintains equipment.3. Provide the information to enable effective trouble shooting.4. Responds to customer complaints and Complete On-Site Diagnostics and Service Calls.5. Resolve internal technical issues in software.6. Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.7. Install Industrial PC and Software configuration. -
Module Associate Engineer台灣積體電路製造股份有限公司 Jun 2021 - Sep 2021台南地區1. Set up equipment maintenance guideline.(1)AMAT Charger&Volaris、Endura(2)LPI Robusta300+2. Establish and improve equipment repair system.3. Management, improvement and cost reduction for machine parts.4. Equipment repair and abnormal condition handling. -
Customer Service EngineerOtsuka Electronics Co., Ltd. Sep 2018 - Feb 2021台南地區1. Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble and test.(Cell Gap Inspection System and Color Filter Inspection System)2. Offers customer training for the product and repairs, tests and maintains equipment.3. Provide the information to enable effective trouble shooting.4. Responds to customer complaints and Complete On-Site Diagnostics and Service Calls.5. Resolve internal technical issues in software.6. Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.7. Install Industrial PC and Software configuration. -
Customer Service EngineerSumitomo (Shi) Cryogenics Taiwan Co., Ltd. May 2017 - Jul 2018台南地區1. Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble and test.2. Perform most retrofits on equipment. Assists in process issues.3. Provide the information to enable effective trouble shooting.4. Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.5. Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer's business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.6. Maintain company’s parts inventory under the position’s control.
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Process EngineerSumika Technology Co., Ltd. Oct 2014 - Feb 2017台南地區1. New product development tests and production quality issues.2. The improvement of the manufacturing process and reduction of quality related occurrences.3. Coordinate and communicate between departments to pinpoint root causes and implement improvement plans to avoid reoccurrences.
Ryan Ku Education Details
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Southern Taiwan University Of Science And TechnologyAutomobile Group, Department Of Mechanical Engineering
Frequently Asked Questions about Ryan Ku
What is Ryan Ku's role at the current company?
Ryan Ku's current role is Field Application Engineer.
What schools did Ryan Ku attend?
Ryan Ku attended Southern Taiwan University Of Science And Technology.
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