Ryan Masters Email & Phone Number

Monroe, NC, US

Charlotte Metro

Charlotte Metro

I teach students from 11-14 creative thinking skills, such as improvisation, intuition, and synesthetic thinking.

Charlotte Metro

• Utilized SQL to identify and clear errors on backlogged policy transactions.

Charlotte Metro

Collaborated with our QA team to diagnose issues and implement changes that reduced our site's left behind package rate from 100+ per day to less than 10.Adjusted our site's Campus Ship workflow to drive compliance from 30% to 100% week-over-week.Led a team of 150+ associates that staged more than 1 million packages for delivery during our peak season, all.

Altavista, VA

Developed a work-tool with JavaScript that reduced the number of clicks and keystrokes between call-center reps and their resources by 75%.

Lynchburg, Virginia Area

Consistently drove student achievement to within the top 15% of their peers, while also consistently meeting department retention goals.

Lynchburg, VA

Collaborated with representatives from the Financial Aid, Student Accounts, Military Affairs, and Student Advocate offices to assist a caseload of over 600 students to roadmap their progress through the degree cycle.Designed an alert tool for our chat support team that decreased phone-to-chat transition times and drove improvements in advisor KPI.Developed.

Denver, Colorado

Developed interviewing skills for use in company web copy. One interviewee was the President of Miraval Resort and Spa, an industry leader whose market value tops $100 million.Contributed to the content strategy of a Denver tech startup during its revenue-building phase.

Greater St. Louis Area

Wrote syllabus for collegiate Creative Non-fiction course that leveraged narrative traditions and collaborative workshop exercises to teach literary writing.Taught and tutored high-achieving students in group and one-on-one formats.

Lynchburg, Virginia Area

Interviewed business leaders to develop company profiles for a local business magazine.

Wrote sports features for both web and iOS platforms.

Master Of Fine Arts - Mfa, Creative Non-Fiction Writing, 3.95

Selected from the top 5% of applicants for an exclusive fellowship. Coursework focused on non-fiction narrative technique and tradition.

Data Science, Machine Learning

Data Science bootcamp with Machine Learning emphasis. Topics covered included: data cleaning, sorting, visualization, and analysis using.

Master'S Degree, English Language And Literature, General, 3.5 Gpa

Activities and Societies: Member of the Southeastern Society for Eighteenth-Century Studies.Coursework included deep analysis of literary.

Bachelor’S Degree - Graduated Cum Laude, Religion, 3.5 - Cum Laude

Coursework included study of the historical backgrounds of the Old Testament, hermeneutic technique and tradition, and Koine Greek grammar.

Associate’S Degree, General Studies, Graduated Magna Cum Laude, 3.73 - Magna Cum Laude

Activities and Societies: Phi Beta Kappa Honor Society member.