Ryan Lacerna Email & Phone Number

Singapore

Singapore

• Repairing/Replacement of hardware for Dell laptops, Desktops, All-in-one computers and tablets• Setting service schedule arrangement with Client/Users• Troubleshooting or verification of issues onsite (Around Singapore)• Resolving / Closing tickets/service call within SLA• Withdrawal of parts at the warehouse needed for the service• Returning of used/unused parts at the warehouse• Installation of Windows Operating System and Dell hardware drivers• Creation of… Show more • Repairing/Replacement of hardware for Dell laptops, Desktops, All-in-one computers and tablets• Setting service schedule arrangement with Client/Users• Troubleshooting or verification of issues onsite (Around Singapore)• Resolving / Closing tickets/service call within SLA• Withdrawal of parts at the warehouse needed for the service• Returning of used/unused parts at the warehouse• Installation of Windows Operating System and Dell hardware drivers• Creation of report for each services thru Dell Application• Escalation or reporting to Dell Technical Support via Dell Hotline for new issues found/wrong parts dispatched/wrong issue reported/wrong service tag/wrong client details• Taking online certifications for Dell product learning Show less

Doha, Qatar

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Diagnose, troubleshoot, and resolve hardware, software, network and system problems, and replace defective components when necessary.• Configure, monitor, and maintain company account for email using Network Solution.• Create reports in Crystal Report… Show more • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Diagnose, troubleshoot, and resolve hardware, software, network and system problems, and replace defective components when necessary.• Configure, monitor, and maintain company account for email using Network Solution.• Create reports in Crystal Report form. Show less

• Generate and resolved assigned tickets through Service-now.com – IT Service Management Suite. • Provide 1st and 2nd level support to all end users in terms of hardware (i.e. Desktop, Laptop, Printers, IPT and Mobile phones), software and Network issues and provide resolution within the allocated SLA’s • Work closely with 3rd level of IT team to find effective solutions in addressing the most prominent IT issues. • Software migration to different workstations as per license… Show more • Generate and resolved assigned tickets through Service-now.com – IT Service Management Suite. • Provide 1st and 2nd level support to all end users in terms of hardware (i.e. Desktop, Laptop, Printers, IPT and Mobile phones), software and Network issues and provide resolution within the allocated SLA’s • Work closely with 3rd level of IT team to find effective solutions in addressing the most prominent IT issues. • Software migration to different workstations as per license agreements and install software as required per various department using SCCM Client or via Active Directory. Generate report from SCCM and update records in CMDB and align software status per license type and count. • Provide IT support to company’s VIP personnel (e.g. Managers and Directors).• Provide assistance/support to visual projection, teleconference and videoconference setup. • Resolve issues on workstations concerning missing patches, outdated anti-virus definitions, noncompliant baselines and inactive SCCM clients.• Responsible in terms of deployment and retrieval of IS equipments. Ensure all units withdrawn/claim are in process and documented. Show less

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Providing technical support across the company • System programming using Microsoft Visual Basic 6.0,SQL Query, Crystal Reports