Ryan Lachacz Email & Phone Number

We’re Bringg! A delivery management leader, serving 800+ customers globally. Leading enterprise retailers and brands use Bringg to grow delivery capacity, reduce costs, and improve customer experiences. Every year, we process over 200 million orders through our smart, automated omni channel platform.

Atlanta, Georgia, United States

• Serve as technical consultant to 4 strategic clients at a SaaS advertising media start-up, effectively adopting customer trust, demonstrating business value, and amplifying competitive moats.• Facilitate 5x demos weekly of key platform functionalities to current and prospective clients, providing technical expertise on four major media buying workflows (Digital, Out-of-Home, Print, National Broadcast).• Act as application configuration/testing expert and technical project manager, keeping teams engaged, informed, and on track to support company adoption rate goals.• Realize client customization requirements through cross-functional collaboration with other Technical Project Managers, Subject Matter Experts (Workstream Leads), and Product Owners on gap analysis and product roadmap.

Atlanta, Georgia, United States

• Served as the main point of contact for Fortune 500 Enterprise clients using leading privacy management software, aiding with evolving privacy regulations and consumer rights data protection.• Functioned as a primary technical resource for clients, helping achieve their unique goals while monitoring customer usage and product adoption to ensure a seamless onboarding experience.• Delivered quarterly business reviews to communicate strategically with customers and their executive teams, gauging progress and ensuring alignment while advocating for OneTrust’s KPIs and revenue goals.

Alpharetta, Georgia, United States

● Determine, understand, communicate, and adhere to project scope and objectives.● Predict resources needed to reach objectives and manage resources in an effective and efficient manner.● Track project time usage in order to meet target.● Develop and manage detailed project plans, timelines and training plans.● Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.● Predict and allocate resources needed to reach objectives and manage resources in an effective and efficient manner.● Manage implementation engineers by assigning tasks and communicating expected deliverables● Utilize industry best practices, techniques, and standards throughout entire project execution● Execute exit strategy so that projects can be handed over to support efficiently.

Alpharetta, Georgia, United States

● Provided technical consulting and support services to customers based on Aptean’s service delivery methodology and procedures for Aptean’s Intuitive ERP software● Worked collaboratively with the project manager and project team to deliver upgrades on time and on schedule● Observed trends with common technical issues and recommended improvements to documentation and implementation● Worked with Services and R&D to expedite incident resolution to ensure seamless delivery of support service to customers● Worked directly with sensitive customer databases to investigate, troubleshoot, and correct data problems in SQL● Remote into customer environments to perform database maintenance, tuning jobs, and backup management● Participated in weekly triage calls with the Intuitive project team, where bugs and feature requests from customers were discussed for implementation based on business use-case practicality for the Intuitive customer base● Investigated common issues in order to author internal and customer-facing Knowledge Base articles to outline the problem, causes, and resolutions

Rochester, New York, United States

● Worked within the Service Engineering (Level 3 support) branch of Kodak Alaris● Took apart and re-assembled pre-production models of a new and upcoming scanner to document the process and determine which parts need to be stocked for replacement● Assisted in the creation of a scanner theory guide for field engineers, whereby advanced technical scanner capabilities were rephrased to provide field engineers with easy to understand documentation to diagnose problem scanners in the field● Implemented Engineering Change Orders across multiple scanner lines Bill of Materials● Continuous testing of new drivers and firmware updates for the new scanner● Created and edited videos documenting repairing processes for the new scanner model● Helped facilitate the use and rollout of a new software solution to our Field Engineers for easier communication● Handled all escalated bugs for the Scan Station line of scanners● Analyzed statistics to create a detailed report on why certain scanner model families were being sent back for repairs in an effort to decrease returns and procure higher quality parts where needed

Rochester, New York, United States

● Worked within the Service Engineering (Level 3 support) branch of Kodak Alaris● Took apart and re-assembled pre-production models of a new and upcoming scanner to document the process and determine which parts need to be stocked for replacement● Assisted in the creation of a scanner theory guide for field engineers, whereby advanced technical scanner capabilities were rephrased to provide field engineers with easy to understand documentation to diagnose problem scanners in the field● Implemented Engineering Change Orders across multiple scanner lines Bill of Materials● Continuous testing of new drivers and firmware updates for the new scanner● Created and edited videos documenting repairing processes for the new scanner model● Helped facilitate the use and rollout of a new software solution to our Field Engineers for easier communication● Handled all escalated bugs for the Scan Station line of scanners● Analyzed statistics to create a detailed report on why certain scanner model families were being sent back for repairs in an effort to decrease returns and procure higher quality parts where needed

New Hartford, New York, United States

● Continued operating within the EBS branch primarily working with SAP HANA to fix bugs found in programs being used by other employees within the company● Helped with the segregation of Lockheed’s IS&GS branch. Using SAP HANA, implemented rules to allow the seceding branch of IS&GS to view information within Lockheed’s databases for which they should be allowed to view● Continued exposure to QA Testing, the JIRA process, adhering to corporate policies, and working within a team environment

New Hartford, New York, United States

● Worked in the Enterprise Business Services (EBS) branch of Lockheed Martin● Took metrics from user ran portal reports such as what report was run, who ran the report, date ran, time taken to complete thereport, etc.● Using the EBS portal, created new pathways for users of the company to navigate to to see the new metrics● Used JIRA to fill out forms related to changes on the portal● Participated in the weekly Transport Review Board calls in which any coding changes made were talked through and monitored throughout their movement in the QA environments until eventually cleared to be on the main live branch