Software Engineer
CurrentSpearheaded modernization of core services, eliminating technical debt and significantly improving developer productivity across key projectsImplemented comprehensive metrics and tracing in customer-facing services, leading to 100% faster incident resolution and enhanced service observabilityArchitected and delivered mission-critical features for enterprise clients with zero downtime during major platform improvementsEstablished documentation standards and created technical documentation, reducing new developer onboarding time by 50%Built and maintained internal support tools, increasing ticket resolution rate by 50%