Ryan Lalli Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Work closely with vendors to analyze client's objectives and asses how our software can best be utilized in their environment
• Coordinate with all stakeholders to develop an efficient timeline for delivery, implementation, and training
• Direct a post-sales support team that encompasses all clients in the North American and Oceanic regions
• 171% to new sales goal, fiscal year 2022
• Promoted to Senior Systems Engineer, December of 2018

Austin, Texas Area

• Guided a team that provided desktop and network support for over 1600 faculty, staff, and computer labs
• Initiated a program to reallocate, harvest, and reappropriate, surplus equipment to departments with less funding
• Led CompTIA A+ level trainings as part of the onboarding process for new Desktop Support Specialists
• Team ranked first in overall customer satisfaction at 98% after assuming the Lead role
• Promoted to Desktop Operations Center Lead, November 2015

Austin, TX

• Ranked as the top agent in first contact resolution and customer satisfaction for seven consecutive months
• Consistently ranked as the top technical support agent in overall composite SLA metrics

Austin, Texas Area

• Quarterly Summit Award winner, top 7% in the nation, for overall sales performance fourth quarter 2013
• Quarterly Summit Award winner, top 9% in the nation, for overall sales performance second quarter 2013

Cleveland/Akron, Ohio Area

• Drove sales and conversion, liaising with marketing, the web development team, and executives to ensure maximally effective roll-out of promotions across all channels
• Oversaw all aspects of sourcing, procurement, and logistics

Columbus, OH

• Directed the effort to expand the business's offerings into custom built media servers and digital signage
• Aided in the transition from a brick-and-mortar store to e-commerce

Columbus, OH

• National Pinnacle Club Award winner for overall sales performance in 2007, top 10% in the nation
• National Pinnacle Club Award winner for overall sales performance in 2006, top 10% in the nation

Columbus, OH

• Promoted to Regional Store opening Coordinator from Store Manager, January 2005
• Store ranked first regionally for overall sales performance third quarter 2004

Columbus, OH

• Area ranked first in the region for fiscal year 2003
• Promoted to Area Manager from Site Manager, September 2002
• Site ranked 3rd nationally in sales out of 1200+ sites in 2002
• Increased annual sales by 79% over previous year in 2001