Ryan Lappan Email and Phone Number

-Develop and implement margin reporting to maximize strategic decision-making with senior leadership. Resulting in the creation of multiple initiatives to overhaul current processes, turning around unprofitable segments in our organization-Conduct thorough analyses of our current customer base to inform pricing decisions and identify opportunities for margin improvement-Monitor margin trends within our organization to assess current positioning to company goals and key stakeholder expectations-Co-Led the design and implementation of a zero-based budgeting process and provided guidance and training to finance and non-finance stakeholders, fostering a culture of accountability-Create and implement customized sales reporting infrastructure from inception to completion, providing actionable insights into sales trends, performance metrics, and forecasting accuracy-Generate regular and ad-hoc reports, dashboards, and visualizations using tools such as Power BI and Excel to facilitate data-driven decision-making-Modeled the ground-up redevelopment of a new sales compensation plan that aligns with organizational goals

o Ad hoc reporting & analysis to better understand and improve the performance of the mergero Lead the Financial Consolidation Project Plan; implemented new structures and processes to paint the financial picture of the combined entity for ease of visibility and reportingo Analyzed current contracts with larger customers to better understand profitability; resulting in re-negotiation to create higher returns based on market conditionso Assisted in Monthly Bank Reporting and created processes for ease of legibility among varying topics: Accruals, Cash Receipt Journals, etc.o Took over Accounts Payable to learn and take note of the processes, owned the department for over 2 monthso Developed training modules for team members across brands to learn and understand new methodologies like: EBITDA, Cash Conversion Cycle, and the Capitalization Process

• Responsible for the purchasing and inventory budget of the Specialty Department• Analyze KPI reports to make daily merchandising decisions, inventory adjustments, shrink corrections, and team improvement plans• Consistently exchange business with 10-20 vendors and suppliers• Create, pitch, and execute monthly merchandising plans to boost sales• Build relationships with customers through hospitality and appreciation• Train new/existing members on company policy and customer service standards

-Train New Team Members with company policy, daily procedures, and store culture.-Lead huddles, innovate and create new procedures that create a more efficient work environment.-Properly create and execute merchandising standards for the department.-Effectively communicate and follow through with new trainings and SOPs.-Work closely with Team Members on a daily basis to grow and learn with the team.

-An immersive entrepreneurship program that exposes its students to the business world of South Bend.-Toured 20+ businesses in the South Bend Region and picked the brain of their leaders on innovation.-Created a personal business idea and pitched it to a panel of 5+ real investors in the South Bend area.-Created an event known as City on the Rise with the 30 other students; started from the ground up, we had a result of $30,000+ in revenue with the goal of representing the hundreds of startups in South Bend.

-Customer Service, Dairy, and Produce departments as a team trainer.-Interacted with 50 customers every hour.-Achieved Excellence in Customer Service Award.

-1 Hour of service weekly.-Sorting clothes and handling donation shipments.-Consistent Customer interaction and service.