Ryan Larkin Email & Phone Number

Marcus Hook, Pa, Us

Denver, Colorado, United States

King Of Prussia, Pennsylvania, United States

I am now working on the Clover POS side of things on the Clover Partner Solutions team. My current team is tasked with helping our ISV/ISO partners navigate the Clover world. I assist them by making sure they are sending their issues to the appropriate channels to avoid them seeing a delay in the assistance they require. My team helps track requests and the sla's associated with them to ensure they are getting the type of support that is expected from the Fiserv and Clover brands. My current role also has me dealing in bulk and non bulk terminal ordering and exchanging, validating warranties, verifying purchase dates and the setting up of the Clover devices to ensure the setup process goes as smooth as possible during setup or in getting a replacement out to an existing customer as quickly as possible to ensure their faith in us as their processor.

King Of Prussia, Pennsylvania

The role on the Boarding team allowed me to see the business from a new angle which I appreciated. I started early on with building program files for terminal and POS devices with out various software partners for our agents. Once I had file builds sown I was able to branch out into account creation and learned all that was needed for an account to be approved and what would cause an issue n the process also. Once I knew the basics of the whole Boarding process I was groomed for a leadership position and was given the chance to train our newer team members and help the team to all understand more then just what they worked on to help them understand the whole process as opposed to just their role. I was also able to have a direct hand in a few integrations of existing technology into our current processes. I was able to work with our Bluepay and Clover integrations and was able to run a team for each that trained teammates in the inner workings or each and assisted the sales agents for each to smooth the conversion process to make it an easier transition.

King Of Prussia, Pennsylvania

Call center sales support for our sales agent partners. I was there to take calls and emails with issues our sales reps were having with their customers and support them until their issues had been resolved. The work included but was not limited to account questions, processing concerns, ensuring the correct fees were being charged to the clients and paid to the sales partner involved etc. It was vital to be able to create and maintain relationships with the agents that called in so that trust could be established and with solid work and positive results the trust was easily earned. I was able to hone my relationship building on this role while managing the stress that comes with financial questions and concerns which was a great way to learn and understand the role of our sales partners and merchant account holders.

Newtown Square, Pa

• Call center representative in charge of outbound / inbound calls to assist customers and technicians• Work with sales department to build customer accounts and process sales leads accordingly • Assist technicians and customers with scheduling and coordinating arrival windows• Uploading customer contracts and verifying information to ensure accurate accounts• Ensuring that all work was done for the customer in a timely manner by working with technicians

Working in a call center environment, making outbound calls, handling inbound calls, helping customer with all questions or concerns, multitasking, processing payments with checking account and credit cards through a secure network, keep track of customer accounts.

Bachelor Of Science - Bs, Human Services, General, 3.5 Gpa

Satellite/Remote Campus

Diploma, General Studies, 3.0

High School