• Removal of Asset Technology Hardware on different occasions in order to reduce EOL Hardware.• Work with dedicated off-site IT Engineers to establish policies and procedures for the Information Technology environment at the Credit Union.• Set projects focusing on establishing lists on spreadsheets in order to keep track of all equipment information, all established Information Technology resources. Along with any and all IT related conduct.• Performed all Help Desk related break and fix for 3 entire branches for the CU. Along with learning the CU's banking software and using their references to fix any issues when they arise.

• Removal of Asset Technology Hardware on different occasions in order to reduce EOL Hardware.• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

• Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.• Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.• Analyzes picture quality and judges' acceptability of picture delivered following installation of cable service.• Works with connectors, fasteners and wire and uses hand tools. • Uses customary CATV hand and power tools in performance of job duties. • Completes appropriate paperwork functions as prescribed by system management.• Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.

• Responds to customer service requests and determines the technical service issue (i.e., software or hardware related) and uphold confidence in TSG.• Communicates with customers by phone to discuss identified problems or concerns and resolve the issues (e.g. hardware or software malfunction, user error, etc.).• Research identified issues by asking questions, reviewing internet data sites, and/or internal website (i.e., project notebook) to identify solutions and facilitate resolution.• Conducts site visits within the district to troubleshoot issue and/or install or upgrade hardware and software if service issue can’t be remotely resolved.• Conducts follow-up with customers to verify issues were resolved completely.• Completes service orders to avoid operational delays in resolving issues.• Worked on Service Now Management tool in order to manage everyday tasks. Using the platform in order to measure tasks completion. Knowledge Base learning and help desk support setup to work on projects.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Develop training materials and procedures, and/or train users in the proper use of hardware and software.

• The required hardware equipment for the machine swaps (PC’s, cables & deployment) were moved to correct user’s workstation receiving a swap machine/upgrade.• Gaining access to the administrator account; script for a capture (backup) was run on the user’s Legacy XP Operating system machine on to the network server.• Connecting the new DTP7 machine (Desktop Transformation Program 7) to the Legacy XP machine with cross-over cables after the capture. Run script for the imaging process of Windows as well as restoring user’s information stored on the network server.

• Deployed and activated 50 new Lenovo T540’s with PXE Boot imaging from Ceridian Network.• Join users to Domain and Active Directory; made users administrator in Computer Management.• Ran script with New User Setup while installing applications and updates through SCCM. (Applications: Cisco IP Comm, Source TA, FileArmor, Cisco Jabber, Oracle, Acorde, RIDA, Verint Software, Viso, Quest Software, etc.) Map users shared network folders onto their profile.• Configured Outlook for users’ preferences and setup their email, mailboxes and stored archives.• Setup Oracle users with Open Database Connectivity, using the right port and running on CTCDB server.• Setup users with the three major web browsers (IE 11, Chrome and Firefox). Each browser was used for different sites and needed to be run on specific ones. Had to disable Chrome updates so users used specific Chrome. Fixed IE11 for Security Intranet. Set company default webpage as home page. Imported favorites to all browsers.• Ran backup application- Druva to restore users Restore point from their old machines. Setup backups for their new machines.• Install Bitlocker on all clients’ machines for encryption of the hard drive.• Demonstrated how the users would setup their new machines at home. Had the client do a tutorial with checklist on operating everything on their new machines by themselves. Walk through of how to setup new docking station with dual monitors with VGA and DVI ports.• Desktop Support for the remaining time on site while users got machines day in and day out. Any issues received by clients were addressed by tickets created by myself to help escalate the client’s issues immediately.

• Provide telephone and desk-side support for all computer-related issues.• Must troubleshoot, repair or restore all problem hardware, software and peripheral devices by using knowledge and judgment to determine the nature of the problem and develop a solution to obtain desired results.• Must be able to troubleshooting and installation. The ideal candidate has experience with other common desktop applications such as Print Shop and technical applications such as Symantec Ghost.• Must apply many different troubleshooting such as root cause analysis, systems analysis techniques and process analysis.• Technician will need to consult with users, to determine optimal hardware, software and system functional specifications and perform necessary modifications.• Must perform basic networking functions such as user and printer management and implement end user security parameters.• Maintain records of daily activities, issue problems, remedial actions, installations and outcomes.• Must monitor and optimize the performance of computer-related hardware, software or peripheral devices as needed or directed by the Director of Support Services or IT Services Management.• Provide or arrange set-up and installation of new products or software and remove unneeded equipment.• Assist with creation and development of training curriculum for employees Secretariat-wide as needed or required by the Director of Support Service and Trainer.• Assist in creation, updating and ongoing monitoring of an accurate inventory and solutions database.• Must main the schedule of work orders that was assigned to them by the Scheduling Coordinators/ Purchasing Assistant. Moreover report all scheduling difficulties to the Director of Support Services.• Provide user support as needed, which may include after hours support.• Perform any other task or responsibility as directed by Management of Office of Information Technology.

• Responsible for providing superior technical support and service to small and medium business customers by promptly answering inquires, providing accurate information while troubleshooting and problem solving with customer.• Provides prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.• Performs diagnostic troubleshooting to resolve voice, video, and internet service issues.• Leverages a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.

• Kiosk Installation Experience; Trouble Shooting Experience; Site Survey Experience; Hardware and Software Experience; Cabling Experience; Solid ink Experience; Experience with the use and management of service parts; Attended in-house and off-site training• Experience with on-site maintenance and repair of color and monochrome copier and multi-functional products.• Used diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.• Ability to maintain and complete accurate record keeping and processing of paperwork.• Intermediate computer skills including Microsoft Office Products, Networking and Internet• Strong communication skills, organizations skills, and time management; Critical thinking skills to assist in problem solving.

• Experience setting up, installing, and repairing desktops, laptops, printers, and modems; Setting up phone lines to a network computer in users’ office space.• De-installing users’ computer and office supplies at desk to be re-installed at different location and office.• Moving and lifting heavy computer equipment to the desired new location at users’ new office space.

• Outstanding knowledge of multiple hardware and software applications/programs.• Strong background with hard drives, central processing units (CPUs), video cards, firewalls, antivirus and disaster recovery software.• Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.• Played key role in instituting new tracking system that coordinated phone and e-mail support requests, remarkably improving response time and dramatically reducing downtime.• Excellent technical skills, with strong knowledge of Windows, MS Office, Internet connections and peripherals. Extensive knowledge of both PC and LAN hardware and applications.• Setting new phones at user’s office space for automatic pick-up and headsets.

• Test, restore, upgrade, clean and process COMCAST machines; Test and upgrade touch screens to factory settings.• Clean and restore COMCAST cable boxes to refurbish quality for reuse; Scan and package cable boxes into an inventory system than into boxes to be shipped.

* Implements & supports PC applications such as word processors, spreadsheets, email & other desktop applications.* Proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT system.