Ryan Lavelle Email & Phone Number

- Oversee 300+ accounts within Visiting Media, providing top-notch customer service and engagement with our flagship product, SalesHub.- Spearhead onboarding and training processes to reduce ramp-up time, enhance customer satisfaction, and drive long-term adoption of product features.- Collaborate cross-functionally with Product, Sales, and Support teams to address customer feedback, increasing feature adoption and improving product-market fit.- Conduct regular check-ins and QBRs with clients to ensure alignment with their goals.- Establish and nurture strong relationships with key stakeholders, ensuring high levels of customer engagement and satisfaction across the customer lifecycle.

Carlton, Oregon, United States

- Implement customers on technical functionality and all uses for our robust digital asset management system and experience builder, TrueTour - Work with accounts on customizing their TrueTour experience, including sourcing digital assets for their account, capturing original content, and setting goals to track ROI- Coordinate photoshoots, videography, and drone photography, oversee production of CGI and traditional content to provide original assets for customersJanuary 2024 - Customer Experience Employee of the Month/GOAT Award Winner! Given to a team member within Customer Experience who has shown great performance and initiative.

Illinois, United States

- Freelance photography and videography for events, business marketing, and social media

Lake Zurich, Illinois, United States

- Creating digital media, videography, and photography content for all social media platforms (i.e. Instagram, Facebook, LinkedIn) and company website. As well as managing and maintaining all social platforms and email communications. - Planning and coordinating over twenty events a year which includes negotiating contracts, communicating with venues, vendors, volunteers, and staff.- Developing marketing plans to promote events and grow our channels to promote interest in the local business community

- Managed security team for special events ranging from 100 to 200+ individuals to ensure safety of all guests and team - Leader between venue management and security team to facilitate successful event security and strategy

Mundelein, Illinois

-Set-up and developed initial social media strategy, created websites to represent different product lines via Wix -Produced video, product photography, and graphic design for website and social use with the Adobe Creative Suite

South Barrington, Illinois, United States

- Delivered high-quality service to local clientele during peak restaurant hours - Memorized menu, beer list, specials, to offer relevant suggestions to guests and promote our in-house brewed beverages- Managed end of shift tasks to be done before closing

Evanston, Illinois

-Assisted in developing and distributing a competent and cohesive social media and email campaign to ensure donations and ticket sales to events-Met with vendors to acquire donations, as well as negotiating certain goods and services for events

Hoffman Estates, Illinois

-Responsible for opening the entire course to the public, ensured golfers were set out on their tee times properly-Managed golf outings of 100+ people on a bi-weekly basis, setting up event information, and working with clients to help make the outing a success.