Ryan Lechner Email and Phone Number
Ryan Lechner work email
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Ryan Lechner personal email
• Over ten years of experience strategizing and developing internal communications, technical guides, newsletters, and web publications; documenting complex processes and change management with clarity, context, and rationale—with experience in training/instruction, project/program management, process development and continuous improvement, and team management.• Professionally trained editor with strong analytical eye, applying data-driven decision making, influencing stakeholder alignment to solve problems, and communicating the needs of the business with tact and compassion.SKILLS & QUALIFICATIONSContent Strategy • Content Development • Product Documentation • Process Documentation • UI Content • User Guides • Communications • Structural Editing and Line Editing • Style Guides and Proofreading • Technical Writing, Editing, Indexing • Document Management • Project Management • Process Development • Process Improvement • Data Analysis • Adobe Acrobat • Microsoft Office Suite • Google Workspace • SQL, Excel, HTML• Style guide knowledge of Chicago Manual of Style; Merriam-Webster’s Collegiate Dictionary; Oxford English Dictionary online; finding specialized style guides that suit a project; creating and refining house style guides• Professionally trained through Certificate in Editing (University of Washington, 2020) and Editing Children’s Picture Books (EFA course, 2021)
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Manager, Program ManagerAmazon Jun 2020 - PresentSeattle, Washington, United StatesHired on to newly formed escalations management team; defined and expanded scope of role into leading a team of Program Managers (PMs) and Data Analysts supporting an operational team of over 150: Creating case handling workflows and documentation; building analytical framework and dashboards to influence strategic decision making; collaborating with leadership and cross-functional partners to prioritize project planning; determining change management communication strategy.• Solved data gaps by developing new data collection model and creating user guides that standardized case categorization: reduced case volume by 30% and incident rates by 17.5% by analyzing the new metrics and streamlining intake process.• Developed team strategy, wrote charter and project roadmap; expanded team scope from supporting 3 programs to 11 programs by hiring 3 PMs and 2 analysts.• Standardized program onboarding by creating new playbook, data reporting structure, and content strategy; successfully onboarded 4 new programs and created new intake process for legal regulation.
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Program Manager, Content ManagementAmazon Jul 2018 - Jun 2020Seattle, Washington, United StatesHired into a role to scale up a newly launched risk analysis process: Documented complex technical systems (tools & workflow) and business policies for multinational operations team; created communications strategy for change management; established KPIs and reporting model; launched user forum to collect user feedback and troubleshoot issues; analyzed metrics and anecdotes, then collaborated with cross-functional partners to update policy, create training material, and improve detection models.• Improved operational performance quality by over 100% by analyzing performance data and user feedback, then publishing dozens of procedure and policy guides and hosting training sessions.
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Process DeveloperAmazon Aug 2014 - Jul 2018Seattle, Washington, United StatesHired as a risk analyst for new accounts; due to my high-quality analysis and decision making, was assigned with developing pilot program to conduct account risk assessment for loan applications.• Developed and scaled out the pilot into a full process by documenting my process, creating a business proposal, developing content for procedure and policy guidance, and onboarding and training the new operational team.
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Editor In ChiefYalda Us Mar 2021 - Present(Volunteer) Edit articles for rhetorical strength, journalistic structure, logic and line flow; proofread for style consistency across articles of varying topics and tone; and conduct light fact-checking.• Achieved style consistency for the 11 newsletters I edited by defining newsletter style strategy and creating house style guide; reduced editorial effort by 30% by training the in-house content team on new style standards. -
Marketing Content DeveloerDemocracylab May 2021 - Aug 2021(Volunteer) Joined the volunteer marketing team to support the org’s mission and gain new skills: Collaborated with marketing team and leadership to plan content development and publication strategy for blog and newsletters.• Drafted 3 articles and edited another 4, including project research and client interviews. -
Content ManagerLionbridge Oct 2012 - Jan 2014Beijing City, ChinaHired as a content evaluation specialist; promoted to escalations team in two months: Developed internal training content and operational guides, standardized submission forms, and created case study reports for senior leadership.• Strategized, planned, and developed content for over a dozen new training modules on program policies by identifying knowledge gaps and coordinating with the policy and leadership teams to prioritize key areas.
Ryan Lechner Skills
Ryan Lechner Education Details
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Certificate In Editing -
English Language And Literature, General -
English Language And Literature, General
Frequently Asked Questions about Ryan Lechner
What company does Ryan Lechner work for?
Ryan Lechner works for Amazon
What is Ryan Lechner's role at the current company?
Ryan Lechner's current role is They call me "The Mayor." I bring diplomatic communications style with tact and compassion, holistic perspective in problem solving, and data-driven decision making..
What is Ryan Lechner's email address?
Ryan Lechner's email address is rl****@****zon.com
What schools did Ryan Lechner attend?
Ryan Lechner attended University Of Washington, Ball State University, University Of Dayton.
What skills is Ryan Lechner known for?
Ryan Lechner has skills like Proofreading, Adobe Acrobat, Content Management, Microsoft Powerpoint, Photoshop, Teaching, English, Quality Assurance, Creative Writing, Narrative Analysis, Microsoft Office, Microsoft Word.
Who are Ryan Lechner's colleagues?
Ryan Lechner's colleagues are Sk Shahnawaz, Shibin Shaji, Orinta Kerpyte, Mounir Ghoula, Mohammad Bilal Mohammad Bilal, Mijanur Miah, Dhruval Patel.
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Ryan Lechner
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