Ryan L. Email & Phone Number

Hong Kong

Hong Kong Sar

Consultancy study on the development strategy for a government-owned data platform for smart city and urban planning development:-Benchmarked platform’s current development strategy with overseas jurisdictions through desktop research-Planned and facilitated multiple stakeholder engagement sessions (interviews and focus groups), distributed survey submission invitations and information requests to relevant parties, identified and addressed time-sensitive issues through proactive communication with seniors-Assessed the effectiveness of platform’s initial development strategy over time, developed business cases for private sector data sharing and formulated recommendations for future strategy to keep pace with rapid development of emerging smart city technologiesSmart prop-tech consultancy project for a major Hong Kong property developer:-Conducted competitive benchmarking by surveying shopping malls and office buildings to compare utilisation of smart technologies-Defined client’s requirements, prepared detailed user stories and recommended smart solutions for flagship development project to top management (covering hybrid office, parking, retail, access control and property management) through in-depth market researchMiscellaneous:-Created and presented Project Steering Committee (PSC) presentation decks to stakeholders-Created business development proposals and presentation decks

Hong Kong, Hong Kong Sar

Project manager for ServiceNow platform implementation project: -Conducted requirement gathering sessions to understand existing incident and request management processes and identified key areas for improvement, facilitating the design and development of business requirements documentation, process workflows and user stories-Worked closely with Global Delivery Centre (GDC) to implement the new workflow on ServiceNow platform; communicated technical requirements to developers, tracked progress of their work throughout project lifecycle, updated status to relevant stakeholders, conducted UAT testing, escalated and followed up on issues, managed ad-hoc change requests-Managed the migration of 2200 incident ticket records from legacy to new system

Hong Kong Sar

-Managed and executed digital transformation projects for 6 internal business units (including IT, Residential Sales and Procurement) to understand existing approval processes and identified key areas for improvement, facilitating the design and development of 20 digital workflows to improve user experience; developed and maintained scope, deliverables and timelines for each project plan-Managed and executed a digital transformation project to increased efficiency of 50,000 invoice approval processes across different property sites and teams, resulting in enhanced process control, improved visibility and reduced turnaround time to minimise delayed payments-Managed and executed the launch of 4 Human Resources workflows by studying BA team’s documentation (workflow design and mockup diagrams, approval hierarchy, email notification formatting)-Tracked progress of software vendor’s work delivery throughout project lifecycle, updated status to internal stakeholders (client, BA team, PMO team), escalated and followed up on issues with vendor, managed ad-hoc change requests from client-Coordinated and handled user acceptance tests (UAT) with stakeholders and communicated findings to client for their final validation; developed and maintained documentation including test plans and issue logs-Developed PowerPoint training materials and conducted multiple training sessions with end-users to increase adoption of new workflows across all Business Units (how to navigate the newly developed web portal, submit different workflows, and configure the approval hierarchy settings as a departmental administrator)-Developed support guide for business units on how to address common operational problems faced by most users, resulting in reduction of support requests handled by IT

Tsim Sha Tsui, Hong Kong

- Worked at a data and financial institution providing credit report services to consumers and businesses under the Member Engagement and Support (MES) team- Participated in a project adopting artificial intelligence (AI) technology with other interns to improve the logic of the address matching system determining whether banks should provide financial loans to customers based on the accuracy of their provided addresses and credit history- Manually created and labeled training data sets from unstructured address data- Prepared fun events to teach the children of company staff about the concept of money, including an interactive presentation + game booths.-Impact: Played a proactive role amongst the team to identify problems and suggest solutions, guiding the new joiners and assisting them in getting used to the working environment.

Bachelor Of Science - Bs, Business/Managerial Economics

Relevant modules and coursework: Strategy Management, Introduction to Business Analytics, Innovation Management, Information Systems.

Technology Leadership Summer Institute

Attended two courses in Technology Leadership concepts and a course in business applications and models of machine learning and artificial.

International Baccalaureate, High School/Secondary Diplomas And Certificates

Activities and Societies: Xiao Hua Magazine 2015-2017 (Article Contributor), Reboot (Head of Education Department), Global Issues Group.