Group Sales/Dispatch Manager
Greater Boston Area
Dispatch Manager Manage team of 15 dispatchers, responsibilities include scheduling and dispatching 100+ chauffeurs and 75 vehicles within local fleet according to client reservations (200+ jobs per day).Responsible for hiring and training new dispatchers; ensure adequate dispatch office staffing according to expected job volume.Respond to high-level client requests (via clients/ affiliates/internal reservations) and relay important information to dispatchers and chauffeurs to ensure high caliber of service. Review dispatcher’s incident reports daily, research genesis of issue and discuss with relevant department to avoid future errorsGroup Sales ManagerServed as liaison between LTI and corporate clients in a sales and client servicing capacity.Developed logistics plan for client needs; worked with multiple stakeholders (client event coordinators, internal reservationists, dispatchers, out-of-state affiliates, and chauffeurs) to ensure smooth ground operation for clients.Provided onsite operational management for high touch corporate clients, both locally and out-of-state.Managed/coordinated events serving 500+ clients in cities from New York, New Orleans, Los Angles to San Francisco.Coordinate with affiliates – including international (Paris, London)Increased annual group sales by 20% in 2013.
