Ryan Lemery Email & Phone Number

• Responsible for management of the Commercial Onboarding Program and curating materials for the skill development of Account Managers and Sales Reps. Additional duties include LMS administration, content creation with.
• Successfully reimagined the Account Management team Confluence space. Included complete reorganization, archiving of outdated materials and making the knowledge base experience more intuitive and user friendly. Samples.
• Managed onboarding for over 200 new Account Managers, Delivery Specialists and Sales Reps.
• Single handedly designed and built a 4 week Commercial Onboarding Program that covers the development of multiple different roles as part of an organizational restructure that moved Account Management and Sales under.

Providence, Rhode Island

• Managed incoming files (eligibility, biometric and rewards), analyzed files to prepare clients for launches and migrations, and provided operational support.
• Launched over 150 clients with a 100% success rate and no delays due to operational issues.
• Hosted weekly office hours to assist internal teams with Integration related questions.
• Significantly reduced unnecessary back and forth communications by developing and delivering training focused on file requirements, navigating the Electronic File Portal and useful Excel skills.

Raleigh-Durham, North Carolina Area

• Ensured timely entry of customer purchase orders and scheduled shipping.
• Evaluated new hire training process and documented/created additional processes and materials for future new employees due to gaps in onboarding.

• Reconciled customer and partner online payment accounts and communicated with customers and partners regarding resolution within Service Level Agreement (SLA) time frames.
• Consistently delivered above and beyond 2-hour SLA.

• Received and evaluated customers’ class rings for necessary repairs and remakes. Entered orders and coordinated manufacturing of work needed.
• Reduced average daily backlog by 57% from fiscal year 2013-14 to fiscal year 2014-15, despite increase in number of orders by 1.5%
• Part of analysis/process improvement team which successfully reduced number of factory error remakes by 4% from fiscal year 13-14 to fiscal year 14-15
• Single handedly reduced number of annual remake entry errors by 26% from fiscal year 2013-14 to fiscal year 2014-15

Bachelor Of Science (B.S.), Management

Completed courses in management, marketing, accounting, advanced mathematics, writing, etc. Dean's list student.

High School Diploma, General