Ryan Leuchte Email & Phone Number

20 years of experience in the Telecom and Cloud Software industries as a data-driven analyst and leader specializing in creative margin optimization and least cost planning strategies. Early in my career I learned much about voice usage under one of the most knowledgeable managers in the industry. I became an SME on many topics such as: least cost routing (LCR), fraud analysis, cost audit, Revenue Assurance, Pricing and international telecom. My manager taught me the most important lesson for my career of all, stay curious and I encourage younger people wherever I work to do the same. I was able to take that telco knowledge returning to Granite (where started in 2004) as it launched its VOIP switch, transitioning from a resold POTS company to running its own network, and drive strategy in all those aspects. I able to reduce usage costs 50% with least cost routing and auditing knowledge, On the revenue side I added over $3M a year in pure margin with enhanced call rating techniques and recognition of billable charges that Granite had forfeited. To this day Granite still benefits from the strategy I drove even if some of their carrier choices have changed. My journey has led me to Five9 in the Telco Finance department of a leading cloud software company. My initial focus was on Pricing, particularly international services, which the company struggled with as enterprise customers continued to desire global services. I've progressively earned promotions to currently a Director overseeing a talented team that focuses on identifying Rating and usage billing errors quickly and supporting customer-facing teammates. Among my proudest contributions is assisting our team by supplying requirements as we launched a data warehouse (Google Cloud Platform) costing/categorizing all usage. Previous to early 2021 telco usage had very little to no visibility into Rating, Billing, Routing and Cost. Now dashboards are available for teams who need high level visibility, and our team of talented technical analysts and managers can use their skills to identify billing issues among billions of call detail records. Five9 telco can finally make data-driven decisions and craft better call distribution strategies.

Listed skills include Analysis, Vendor Management, Sales, Microsoft Excel, and 30 others.