Ryan Lewandowski Email & Phone Number

Gurnee, Illinois, United States

Gurnee, Illinois

Gurnee, IL

• Provide advanced level technical support to customers and colleagues in order to assist in resolving hardware and software issues while prioritizing the need for an expedient resolution.
• Audit and train technical support colleagues on technical escalations and proper process.
• Create and distribute department process documents.
• Participate in group product management and product quality meetings to provide local channel feedback to improve Continuous Inkjet product quality.
• Work collaboratively with Technical Product Manager and Product Marketing Manager on Continuous Inkjet product training, spares availability, product quality escalations and technical documentation.
• Provide advanced level technical support for varying hardware and software technologies (Continuous Inkjet, Laser, Thermal Inkjet, QuickDesign Label Design Software, Remote Printer Communications, etc.).

Gurnee, IL

• Provide advanced level technical support to customers and colleagues in order to assist in resolving hardware and software issues while prioritizing the need for an expedient resolution.
• Provide advanced level technical support for varying hardware and software technologies (Continuous Inkjet, Laser, Thermal Inkjet, QuickDesign Label Design Software, Remote Printer Communications, etc.).
• Serve as primary technical escalation contact for Continuous Inkjet Printers, QuickDesign Label Design Software and Remote Printer Communications.
• Perform hardware and software testing to include in technical knowledge articles or escalate potential issues.
• Create and update technical knowledge articles for use by customers and colleagues.
• Analyze, test, document and distribute advanced level technical information to customer service, technical support, project management, field service and distributors.

Gurnee, IL

• Provide technical support to customers and colleagues in order to assist in resolving hardware and software issues while prioritizing the need for an expedient resolution.
• Provide technical support via phone, email and web inquiries for varying hardware and software technologies (Continuous Inkjet, Laser, Thermal Inkjet, QuickDesign Label Design Software, Remote Printer Communications.
• Utilize ServiceMax to document problems, determine possible causes, determine necessary parts, advise of resolution, and dispatch field technician when necessary.
• Maintain and design company eService website for the purpose of housing product manuals, parts catalogues, technical knowledge articles and technical briefing notes.

Milwaukee, WI

• Design, implement, configure, and maintain systems related to workstation management, software deployment, document scanning, printer management, and workstation imaging. Provide level 2 Helpdesk support to users.
• Administer and manage Novell ZENworks system for the purposes of managing workstations and preparing and deploying software applications and updates.
• Administer and manage DocSolid KwikTag system utilized by users for batch document scanning into Elite and Worksite systems.
• Administer and manage Nuance ShareScan system utilized by users for document scanning at High Speed ScanStations kiosks and Canon Copiers.
• Administer and manage nQeue Billback cost recovery system utilized for recovering costs associated with making copies related to billable matters.
• Administer and manage RSA security system for use with our Citrix remote access environment.

Milwaukee, WI

• Design, distribute, and troubleshoot user workstations and peripherals while providing exceptional customer service to users.
• Image, prepare, and deploy user workstations for new employees as well as workstations replacements.
• Troubleshoot and repair software or hardware issues with user workstations and peripherals.
• Travel to any of the five company locations to deploy new equipment or to oversee software update deployment.
• Utilize Track-IT software to accurately track user issues and/or requests.

Madison, WI

• Diagnose and repair customer and company owned computers, computer related products, and audio/video products while providing exceptional customer service at every stage of the repair process.
• Diagnose and repair desktop and laptops from various manufactures as well as products such as mp3 players, printers, scanners, displays, and PDA/portable computers from various manufacturers.
• Diagnose and repair audio video products such as speaker systems, DVD players, and VCRs from various manufacturers.
• Document all customer conversations and important repair process information in company software system.
• Research and establish repair estimates for customers based upon part availability, part price, and time required for repair.
• Develop and deploy bootable windows environment software for use in troubleshooting and diagnosis of computer systems.

Waukesha, WI

• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
• Operate company custom computer system to modify customer information, creative customer service claims and schedule product deliveries
• Handle customer inquiries and complaints.
• Provide technical support to fellow employees.
• Troubleshoot service or delivery problems.
• Handle large call volume while maintaining accuracy, efficiency, and a positive attitude.

Associate'S Degree, Computer Hardware Technician

Associate'S Degree, Microcomputer Specialist