• Directed promotional plans and sales campaigns to exceed annual sales growth and strategic marketing goals.• Organized and facilitated community events and player appearances with local businesses, community groups and recreational soccer associations.• Retained customer and business relationships through attentive customer relations management and service techniques.• Supervised a team of 4 to 6 game day staff to ensure all event deliverables were met while maintaining a smooth fan experience.• Utilized CRM and administrative platforms to track ticket sales and monitor customer outreach organization.• Accelerated the sales and service of season memberships, flex packages and business alliance agreements for the 2021 & 2022 Canadian Premier League seasons.• Drove winning experiences for fans, receiving positive feedback from game day attendees.

• Demonstrated skills in sales and service to assist York United staff in revenue generation through single/season ticket sales and their Business Alliance campaign. • Assisted Cosmos and York United staff in creating marketing, sales and promotional strategies for their upcoming season.• Gained in-depth experience on ways to effectively prospect clients, manage customer relationships and execute outreach to businesses during my involvement with York United.• Executed my roles and responsibilities as an Account Executive in an effective and efficient manner, while maintaining timely submissions for all industry projects assigned by my supervisors. • Excelled when facilitating cold calls and client meetings through my experience in consulting with fans, team affiliates and business alliance members of York United and Cosmos Sports and Entertainment.

• Consulted with customers associated with Rotary International Clubs across North America to deliver specific products they were looking for.• Executed a smooth sales experience/process for customers by fulfilling their requests in a timely manner while maintaining the quality of service.• Acquired knowledge with Sage 50 accounting programs and Microsoft Office applications• Gained experience in telemarketing and customer service by answering phone calls from existing and new customers, suppliers, and technical staff to answer any questions and/or product requests.