1 Trouble shooting & problem solving:a. In order to restore service for user initial analyse and distribute issue to the related team for trouble shouting.b. The process of trouble shooting should always follow ITIL concept. Of cause, all the relevant logs and work details must be recorded into the ITSM (Remedy or Service Now)c. Service restoration is the first things following a resolution or work around.d. Knowledge Database is always required.2 Cross teamwork and collaborations:a. Managing all the projects/changes by organising meetings, following up across teamsb. Teams incl. Middleware, DBA, SAP Logistic (SD/MM/PP etc.), SAP FICO, SAP Auth, SAP Basis, SAP HR and SAP BW&BI etc.c. Ensure everything is ready before goes to clients3 Process and Procedure:a. Always following process and procedure of Europe clients such as: Novo Nordisk (Pharma industry), Lundbeck (Pharma industry), Copenhagen airport (Public transportation).b. Clearly identify key super users and IT function support at client side, in order to ensure first time right.c. Clearly identify stakeholders4 Function Support as Senior Consultant (should be available in Danish time):a. In SAP BW area, monitoring daily data loads from various data source which incl. SAP HANA, SQL Server, Web service etc.b. Daily support for users who work globally on SAP BW&BI that database mostly on HANA.c. Propose to change the modelling/reporting when necessary.d. Change the configuration or back-end of SAP BW regular in release cycle of clients’.e. Corporate with clients regarding special tasks required by Audit such as Sarbox test which required in pharma industry.f. Expertise in Incident/Problem/Change process with Know error and Knowledge DB build up.5 PCOE partnership maintenance with SAPa. Prepare and ensure whole team are ready for routine SAP Audit.b. PCOE documentations creation and maintenance (Application oriented)etc.

Managing the great CN SAP BI team(10+ Persons) in both people and technical. Supporting global clients’ SAP BI system on Function level.Clients inc. (NovoNordisk, Lundbeck, Copenhagen Airport, Scandlines) Translating business requirements into SAP BI solution specifications. Coordinating implementation and implementing SAP BI solution in close collaboration with the customer and the SAP BI team - both onsite and offshore. Acting as liaison between the business user and technical ABAP developers. Analyzing and improving solution designs to accommodate the need of the customers. Developing and supporting SAP BI solutions in SAP BW within FI, RPM, S&M, R&D. Involving in incident- and problem management & change management in large global support setup. Established and contributing to a great work environment.

Tasks:-Support and development on one of DK's most complex BI solutions involving user requirements, design, development, testing and documentation.-Financial planning, controlling and reporting.-Responsible for deliveries(delivering on time, at agreed quality)

SAP Power user should:Create and maintain SAP training documentations。 Training end user on SAP SD/MM/PP in Logistical team.Manager system readiness project for new model of Cars(Beijing Honda, Zhejiang KIA) in readiness process.Coordinate with Indian support team for problem solving when there is any ticket raised by SAP Users.