-Responsible for the administration and maintenance of numerous computer network systems including local server administration and cloud-based services in support of IT operations across three major companies. Also served as first-tier support to user-level issues regarding hardware, software, networking, remote support, and training.-Worked extensively with third-party IT solutions companies to help solve IT challenges. -Provided off hours support when needed to assist companies during emergencies and natrual disasters.-Primary duties in support of daily operations included working with a variety of systems designed for user and computer administration (Active Directory, Windows Server Environment, Office 365, Azure DevOps, Sharepoint, Exchange), remote support, security, phone support (Nextiva) and miscellaneous user software (Office apps, Adobe, ImageRight).

*contract position via Randstad USA*-Ensure that all systems are monitored using a variety of system monitoring tools such as What’s Up Gold, Zerto, and ManageEngine. -Plan for and respond to service outages and other problems, including drafting and updating documentation. - Install, support, and maintain Server, Storage and Networking Systems for both physical data center and virtual VCenter sites -Assist with the development and management of Disaster Recovery and Business Continuity Plans -Provide Windows Server Management, Active Directory support, Server virtualization, and Exchange Administration -Offer tier III support for any user services incidents or service requests.

-Responsible for the administration and maintenance of numerous computer network systems including local server administration and cloud-based services in support of IT operations across three major companies. Also served as first-tier support to user-level issues regarding hardware, software, networking, remote support, and training.-Led efforts to quickly implement solutions for employees to work remotely from home in response to COVID-19 epidemic.-Worked extensively with third-party IT solutions companies to help solve IT challenges. -Provided off hours support when needed to assist companies during emergencies and natrual disasters.-Primary duties in support of daily operations included working with a variety of systems designed for user and computer administration (Active Directory, Windows Server Environment, Office 365, Azure DevOps, Sharepoint, Exchange, Dell EqualLogic), remote support (VMware/VCenter, Horizon, Nutanix, Teredici, Cisco VPN, ShareFile), security and disaster recovery (Actifio, Asigra, Absolute, TRAPS, Vipre, Sungard Technologies, Access It), phone support (ShoreTel Director and Contact Center, Oaisys) and miscellaneous user software (Office apps, Adobe, ImageRight).

-Delivered tiered support onsite, remotely and/or via telephone for product applications, installation and use, software application and setup; troubleshot issues and implemented corrective action for Aegis customer networks and systems via the Network Operations Center. Provided training and recommendations to clients regarding technology needs. -Supported more than 500 users across 100 client companies throughout Tallahassee and north Florida, including systems and servers; providing technology solutions, education, and documentation.

Analyzed, designed, and overseen local area network for site supporting nearly 500 users. Managed physical and layer 2 network locally as well as worked with remote administrators regarding routing/NAT functionality and firewall operations. Maintained server hardware environment and managed Microsoft 2012 Server Active Directory environment (DNS, DHCP, File Server Management, Print Server, etc.)

-Resolve all hardware, software, and layer 1 network issues for a complex network enterprise of over 1,800 users and 2,500 PC and Mac computers. Serve as an immediate point-of-contact and response for faculty members during classroom hours, ensuring minimal downtime of computer assets needed for instruction.-Technician position installing, operating, maintaining, and supporting various local/networked personal computers, printers, peripherals, audiovisual and instructional technology systems-Experience managing and training intern and work-study IT personnel in executing essential information technology systems projects and assignments-Skilled in accessing and maintaining roles and features of information systems on multiple servers providing essential operations to critical campus assets -Adept use of Active Directory user, group and computer attribute organization and Group Policy Management Console-Trained in Administering System Center 2012 Configuration Manager -Created and maintained updated Microsoft Windows images for use on all faculty, student, staff, and instructional computers spanning computer installations campus-wide, utilizing Microsoft Server Remote Installation Services, Windows Deployment Services & Smart Deploy Enterprise-Established reputable rapport with all end users and colleagues within campus providing effective communication and efficient problem resolution-Proficiency in installations and support of Mac computers within an educational enterprise environment-Certified representative utilizing remote desktop support problem resolution with Bomgar Representative Console remote desktop solution-Demonstrated knowledge of physical/virtual desktops and servers required for information systems technology services of campus

*contract position via Veredus Staffing*-Using a strong customer service background, worked as 2nd line hardware & software support for local and regional users. Displaying advanced knowledge in the deployment and support of Microsoft Windows 7, Microsoft Office 2010 products while deploying more than 700 new workstations via Microsoft Deployment Toolkit (MDT). Provided direct technical support to computer system users; answered complex and difficult to resolve computer problems for clients; provided assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provided desk side support and training for end users, as well as remote support through LANDesk.-Imaged more than 500 laptop workstations in an effort to bring end users up-to-date with the Windows 7 operating system and Microsoft Office 2010.-Upgraded the hardware for more than 500 users by successfully migrating all pertinent data from their old laptops to new ones.-Worked with users individually to alleviate any confusion while being introduced to a new operating system.

*contract position via Youngblood Staffing*-Performed proper administration on all end-user devices in preparation for Epic program implementation. Installed business continuity PCs intended to provide users with an uninterruptible link to the Epic database. Conducted a technical dress rehearsal on more than 4000 user workstations and department printers prior to Epic go-live ensuring a successful integration of the program. Gathered required information from end-user devices to add to the Epic database. Performed desktop support for users in need of hardware, software, or operating system maintenance.-Imaged and deployed more than 115 business continuity PCs and integrated them into the local area network to provide undisturbed flow of information to users.-Ensured all workstations within main hospital and ambulatory sites were ready for Epic implementation by upgrading Citix applications, printer mapping, confirming machine and user account credentials within various systems and performing registry key fixes.-Provided first-response support to users of more than 10 facilities across southeastern North Carolina in need of troubleshooting and maintenance of Epic database programs and their corresponding hardware

-Maintained and troubleshot servers, network devices and workstations on a local network of 100+ computer and phone workstations. Increased the productivity of local network users by providing general office hardware and software support, and answering PC usage questions for up to 200 employees. Served as on-site contact for providing remote support to a team of remote users in regards to laptops and smartphones. Acted as on-site contact for integrating local network into the company’s global enterprise network by managing changes to active directory programs and security issues. -Setup, operated, and administered physical virtualized servers resulting in increased company control for various functions such as email delivery, client security, and printing. -Ensured successful backups of shared server data providing a secure system for users to save and access confidential and proprietary electronic documents. -Coordinated support from 3rd party IT companies and hardware / software developers resulting in saved man-hours from less computer downtime and allowing the company to save money by reducing the immediate need to purchase new workstations. -Provided on-site support for the seamless integration with higher echelon enterprises and domains bringing the local network in proper conformity with the global enterprise network and providing faster and more secure communications with other company facilities. -Assisted with the integration of Oracle database web client applications providing company employees with a more reliable interface for managing inventory and customer accounts. -Developed Email archive procedure for network users and assisted users with its implementation in an effort to bring all mailboxes below the 300 MB limit set by the company IT director in preparation for moving the local mailbox store into the global enterprise Exchange servers.

-Performed hardware and peripheral equipment maintenance functions and supervised the work of up to 15 junior personnel to verify adherence to all quality and security standards. Oversaw single-mode and multi-mode fiber installation for integrated Cisco devices; troubleshot and resolved VoIP issues. Participated in large-scale readiness exercises serving as a technical specialist and in support of mission objectives. Provided comprehensive help-desk support to 4,500 personnel leading efforts to identify and resolve productivity software and network connection issues maintaining optimal levels of functionality and operability. Managed network accounts for a domain with 4,500 users and troubleshot network security issues while ensuring system integrity. -Acted as the local area network (LAN) chief while deployed to Iraq and lead efforts ensuring layer 2 and layer 3 networks are properly administered and maintained resulting in better communications between subordinate units aboard Camp Fallujah. -Assigned as the Camp Fallujah Help-desk non-commissioned officer in charge leading a team of 5 junior Marines providing communication support to 4,500 personnel. -Provided on-site communication support to subordinate units located among various military bases throughout the Al-Anbar Province of Iraq, giving each location better communication to the commanding general and his staff. -Hardened various buildings and facilities which contained sensitive communication equipment protecting them from environmental hazards and indirect enemy fire.

-Gathered news and feature materials for publication in command newspapers, magazines, radio and television programs for internal and external release. Responded to queries from the civilian media and performed media liaison functions during operations and exercises. Deployed to various nations within Asia and Australia in support of U.S. Military operations to document events for press release and serve as liaison for foreign media personnel. -Received fast-track promotions and assigned to serve as a writer and photographer for the “Okinawa Marine”, the base newspaper. Wrote and photographed various news, features, and sports stories with several further distributions to external publications, including “Stars and Stripes” and “Marine Corps Times,” among others. -Promoted to the position of bureau chief and managed 6 Marine reporters; copy-edited stories and photos.