Ryan Licht Email & Phone Number

Raleigh, North Carolina, United States

IT Services AdministratorAs an IT Services Administrator, I apply technical expertise to design solutions that address client challenges, ensuring smooth service delivery. I manage administrative functions related to procurement, invoicing, reconciliation, and reporting for both internal and external clients. By following ITAM and ITIL best practices, I oversee the service management process, support the Service Delivery team, and ensure client satisfaction. Additionally, I lead and assign… Show more IT Services AdministratorAs an IT Services Administrator, I apply technical expertise to design solutions that address client challenges, ensuring smooth service delivery. I manage administrative functions related to procurement, invoicing, reconciliation, and reporting for both internal and external clients. By following ITAM and ITIL best practices, I oversee the service management process, support the Service Delivery team, and ensure client satisfaction. Additionally, I lead and assign tasks to the technical team and apply project management principles to IT projects from initiation to completion.Key Responsibilities:Monitor contracts and agreements, ensuring accurate renewal and billing schedules.Manage document collection and archiving, ensuring systems are updated.Analyze risks, opportunities, and maintain effective internal communication.Oversee accounting functions for the IT Services Group, liaising with internal departments on bill payments and invoicing.Support technology project teams, contributing to various roles as needed.Create and manage tickets for IT to track client requests through resolution.Handle procurement processes, including purchase orders, inventory tracking, RMAs, and shipping.Manage license/warranty renewals to prevent service disruptions.Support project managers and business leaders in project execution.Maintain and review the IT & Security product catalog, analyzing pricing and cost.Ensure availability of resources and equipment.Manage vendor relationships, including partner selection, pricing, and contract management.Track costs for IT & Security catalog items, including goods, support, and margins.Identify opportunities for process improvements in purchasing, inventory, vendor relations, and catalog management.Maintain asset and license documentation for internal and client environments.Manage and resolve Salesforce cases efficiently. Show less

United States

As an Account Representative at First Federal Bank NC, I built strong customer relationships, conducted accurate financial transactions, and provided in-depth product knowledge. I efficiently resolved customer issues, ensured compliance with regulations, and contributed to sales targets. My role demanded flexibility in working hours to meet customer needs.Customer Engagement: • Built strong customer relationships. • Assisted with account transactions and… Show more As an Account Representative at First Federal Bank NC, I built strong customer relationships, conducted accurate financial transactions, and provided in-depth product knowledge. I efficiently resolved customer issues, ensured compliance with regulations, and contributed to sales targets. My role demanded flexibility in working hours to meet customer needs.Customer Engagement: • Built strong customer relationships. • Assisted with account transactions and inquiries. • Resolved account issues promptly.Financial Transactions: • Processed various financial transactions accurately. • Collaborated with colleagues to meet daily transaction goals.Product Knowledge: • Educated customers about banking products. • Cross-sold relevant bank products. • Stayed updated on industry standards.Problem Resolution: • Efficiently resolved customer issues. • Collaborated to solve complex problems.Compliance and Security: • Ensured strict compliance with regulations. • Safeguarded customer data and assets. • Stayed updated on compliance requirements.Sales and Targets: • Identified opportunities for upselling. • Met or exceeded sales quotas. • Participated in sales training.Working Conditions: • Operated within standard business hours. • Occasionally worked additional hours to meet demands. Show less

United States

As a Nutrition and Smoothie Bar Worker, my role centered on delivering outstanding customer service, preparing nutritious offerings, and maintaining a clean, organized environment. My deep knowledge of the menu, adherence to safety and cleanliness standards, and commitment to customer satisfaction were the cornerstones of my role in this dynamic and health-conscious setting.Customer Service and Engagement: • Provided excellent customer service and guidance. • Took orders and… Show more As a Nutrition and Smoothie Bar Worker, my role centered on delivering outstanding customer service, preparing nutritious offerings, and maintaining a clean, organized environment. My deep knowledge of the menu, adherence to safety and cleanliness standards, and commitment to customer satisfaction were the cornerstones of my role in this dynamic and health-conscious setting.Customer Service and Engagement: • Provided excellent customer service and guidance. • Took orders and prepared nutritious smoothies. • Maintained a friendly atmosphere.Food Preparation and Menu Knowledge: • Prepared and served smoothies and snacks. • Informed customers about menu choices. • Stayed updated on health trends.Cleanliness and Organization: • Ensured a clean and organized workspace. • Followed food safety and inventory procedures.Cash Handling and Teamwork: • Managed cash transactions accurately. • Collaborated with co-workers for efficient operations.Work Environment and Flexibility: • Adapted to a fast-paced setting. • Followed schedules and embraced new recipes. • Prioritized health and safety.Passion for Nutrition: • Promoted healthy choices and shared nutritional knowledge. Show less

United States

In my role as a Cyber Security Intrusion Analysts Apprentice, my primary focus was on learning and mastering penetration testing tools to perform comprehensive vulnerability assessments. I dedicated myself to understanding the intricacies of these tools to become proficient in identifying and exploiting vulnerabilities within network systems. This involved not only monitoring security but also actively seeking weaknesses and vulnerabilities to strengthen our defenses. My responsibilities… Show more In my role as a Cyber Security Intrusion Analysts Apprentice, my primary focus was on learning and mastering penetration testing tools to perform comprehensive vulnerability assessments. I dedicated myself to understanding the intricacies of these tools to become proficient in identifying and exploiting vulnerabilities within network systems. This involved not only monitoring security but also actively seeking weaknesses and vulnerabilities to strengthen our defenses. My responsibilities included performing detailed penetration tests, documenting findings, and collaborating with the team to develop effective mitigation strategies. My commitment to continuous learning was evident as I pursued certifications and kept up-to-date with the latest tools and techniques in the realm of cybersecurity. Throughout my apprenticeship, I demonstrated professionalism, adaptability, and a strong dedication to enhancing our cybersecurity posture. This role emphasized both theoretical knowledge and practical application, aligning with the ever-evolving demands of the cybersecurity field.Technical Skills: • Proficient in penetration testing tools and methods. • Knowledgeable about network protocols and scripting.Analytical Skills: • Strong problem-solving and critical thinking abilities. • Detail-oriented in data analysis and documentation.Cybersecurity Knowledge: • Aware of cyber threats, standards, and encryption.Communication Skills: • Effective in reporting and collaborating with the team. • Skilled in presenting findings and recommendations.Continuous Learning and Adaptability: • Committed to ongoing learning and certification. • Adaptable to evolving threats and new techniques.Ethical and Professional Conduct: • Adheres to ethical guidelines and maintains confidentiality. • Demonstrates professionalism and integrity in cybersecurity practices. Show less

United States

I served as an Army Information Technology Specialist, overseeing network management, hardware maintenance, software support, and cybersecurity. I provided technical assistance, conducted training, and maintained data integrity. I also played a role in emergency response and ensured compliance with military regulations. The job often involved travel and occasional extended hours during critical missions.Network Management: • Oversaw LAN/WAN for seamless… Show more I served as an Army Information Technology Specialist, overseeing network management, hardware maintenance, software support, and cybersecurity. I provided technical assistance, conducted training, and maintained data integrity. I also played a role in emergency response and ensured compliance with military regulations. The job often involved travel and occasional extended hours during critical missions.Network Management: • Oversaw LAN/WAN for seamless connectivity. • Troubleshot network issues promptly. • Collaborated to optimize network performance.Hardware Maintenance: • Managed hardware installation and upgrades. • Conducted routine equipment inspections. • Coordinated hardware procurement.Software Support: • Installed, configured, and maintained software. • Provided frontline support for software issues. • Ensured strict software compliance.Cybersecurity: • Implemented robust security measures. • Conducted security audits and responded to incidents. • Collaborated with cybersecurity experts.Technical Support and Training: • Offered hands-on technical support. • Conducted training on IT best practices. • Encouraged professional growth.Data Management: • Managed data backups and ensured integrity. • Supported real-time data for decision-making. • Maintained critical data documentation.Emergency Response: • Provided on-call emergency IT support. • Contributed to disaster recovery planning.Compliance and Regulations: • Ensured compliance with military standards. • Stayed informed about policy changes.Working Conditions: • Traveled to diverse locations for support. • Occasionally worked extended hours during critical missions. Show less

Undergraduate Certificate, Applied Cybersecurity

• Cybersecurity Fundamentals: A comprehensive understanding of the core principles and practices in cybersecurity. • Incident Response.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Veterans club Treasure Key Skills Gained as an MBA Graduate: • Comprehensive Business Knowledge: Deep.

Bachelor Of Science - Bs, Economics

Economic Theory and Analysis: A strong understanding of economic principles. Quantitative Skills: Proficiency in using data.