Ryan Liddle Email & Phone Number

Salford, Gb

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Customer process owner, leading change to improve experience

Stockport, England, United Kingdom

Stockport, England, United Kingdom

Generating cash income into the business worth £250,000 minimum per financial year through working on and balancing multiple projects. Reviewing end to end processes and identifying the root cause of business problems, developing change to enhance efficiency. Working on DMAIC projects within all areas of the business, completing statistical analysis to confirm if the business hypothesis is reasonable. Enhancing customer journeys to ensure we are providing the best service across multiple communication channels. Working on new system implementation projects, ensuring requirements are met for specific areas.

Stockport, England, United Kingdom

Mainly focused on improving the customer journey throughout the business by creating and managing projects based on the customer sentiment. Building touchpoint and relationship surveys from the point of new business through to renewals. Owning the data analytics and using it to understand the voice of the customer and their expectations whilst managing these surveys.

Stockport, England, United Kingdom

Provided an excellent service for any contacting customers over email or telephone. Assisting customers with any challenges they faced by taking ownership of their query and ensuring that they are happy with the outcome. Direct contact for one of Vitality’s largest brokers, ensuring the service was of the highest standard.