Ryan Lines Email & Phone Number

Detroit, Michigan, United States

I review Fannie/Freddie/FHA appraisals for mortgage applications.

Canton, Michigan

Real Estate Photography and Drone Services

Greater Detroit Area

• Responsible for a team of up to 20 Client Care Specialists, with a total pipeline of 2500 clients.• Participate in employee coaching, development, discipline and engagement.• Monitor loan pipeline for potential problems and proactively initiate resolutions.• Formulate continuous improvement processes designed to increase efficiency.

- Worked with business area leaders to identify areas of improvement.- offered solutions to increase productivity in those specific areas.

Greater Detroit Area

• Assisted team leader with the completion of higher priority and more complex loans and clients.• Ran daily huddle meetings with 16 to 18 Client Care Specialists relaying changes in federal lending guidelines.• Communicated promptly regarding client complaints via email to the CEO and COO.• Was available to Client Care Specialists to answer questions regarding documentation requirements and client questions.

Greater Detroit Area

• Advised clients of and obtain needed documentation during the loan process.• Ensured that all loan documentation is complete, accurate, verified and complies with regulations including income, credit, appraisal, and title insurance ultimately preparing application for submittal to underwriting.• Processed 150 to 175 loans per month,while keeping a pipeline of 350 to 400 clients.• Proactively accessed client’s financial situation in order to cross sell additional products and fulfil client’s needs.• Trained numerous new Client Care Specialists regarding documentation requirements.• Maintained proficiency in current mortgage guidelines in FHA, VA and Conventional loans.

Greater Detroit Area

• Learned various borrowing programs and processes and stay current with changes and new products. • Originated reverse mortgage loans according to all Federal, State and Investor guidelines to find solutions to client’s financial needs.• Spoke with client’s attorneys, estate trustees and family members in order to accomplish client’s goals and to ease any uncertainty regarding the reverse mortgage process.

Greater Detroit Area

• Top 5 producers in closing volume in 2007 and 2008.• Analyzed and understood the goals of clients in order to provide financial solutions for their individual situations by evaluating various loan programs and affordable financing options from various product lines.• Established a lasting financial services relationship with my clients by constant delivery of world-class service, security, safeguard and peace of mind.• Used cutting-edge technologies to conduct credit, underwriting, and financial analyses to qualify clients for numerous loan programs.• Trained junior bankers in current lending guidelines and sales techniques.