Ryan Linker Email & Phone Number

Milwaukee, Wisconsin

- Managed 3rd party market place sites, order entry, and order support for large corporate and government accountsSupport EDI and e-Procurement sales channels- Partnered with the customer service team to grow sales and create profitable, long lasting customer relationships- Develop, implement and deliver custom catalogs for Account Representatives as well as training guides for new reps - Customized the way customers view and order product on Grainger.com and their ordering systems- Member of the VOTE (Voice of the Employee) committee for the e-Commerce Department - Continuous improvement tool for employees to voice new ideas and process improvements- Play a leadership role in the Click to Call and Click to Chat pilots - Innovative option to instant message and/or call a customer directly online- Expert on the G.com Platform - Chief online ordering system for Grainger (Grainger.com)

- Managed a variety of incoming customer calls for a product line of over 900,000 items- Supported Grainger.com customers through assistance with registrations, password resets and the Order Management System - Recognized with the Circle of Excellence Award for superior customer service on 24 different occasions- Oversaw the processing of rejected credit cards, backordered items and order rejections for hundreds of accounts daily- Responsible for driving sales through creative expediting and re-routing to ensure timely delivery of product to customers- Participated in a special committee to address back orders where an additional $3 million in sales was achieved

- Responsible for assigning daily work duties, meeting project deadlines and managing other employees

- Responsible for the daily operation of Baskin Robbins/Dunkin Donuts retail store to include supervising other employees, balancing and securing cash drawers and nightly closing procedures

Bachelor Of Arts, Criminal Justice

Bachelor Of Arts Degree, Criminal Justice