Ryan Liu Email & Phone Number

Oversee client implementations of CPQ software, including requirements gathering and User Stories development, scope and budget management, information management into SQL-oriented data, and functional design and execution, ensuring an efficient system flow and operation management and providing top-level support.Recognized by Senior Management as a highly-capable, client-driven growth agent, receiving successful promotion as a Solutions Architect within the consultant team after 2 years with the team.

Function as the primary point of contact for support escalations, delegating tasks, delivering bug fixes, and implementing new features promptly for resolution, boosting the organization's productivity and efficiency while improving the ability to scale resources.Train clients to troubleshoot and maintain their systems using Vendavo CPQ software, guaranteeing the effectiveness of the software.

Carrollton, Tx

• Managed a team of 5 game coordinators to regularly create satisfying and worthwhile community events for casual and professional players.• Implemented new organizational structure and strategies to streamline content creation and record analytics for better transparency.• Communicated with our community to collect advice and comments through Facebook, Twitter, and in person on new events to host and improvements for future events.• Nurtured local Tespa chapters, like UNT, UTD, and UTA, to cooperate for a large scale watch party for the grand opening of Java.

Irving, Tx

• Cooperated with clients, such as 23 Regal Medical Hospital, all over the United States to install or upgrade Cisco Unified Communications Suite based on requirements given.• Documented configuration and changes of the new Cisco Environment for clients to refer for questions and common support problems.• Coordinated daily and weekly meetings with all parties involved to provide agile process planning on concerns and goals of tasks.• Constructed Cisco Call Infrastructures for demonstration and training purposes for internal and external test environments.• Designed training schedules for new hires after analyzing strengths and weaknesses

Competently spearheaded 14 Tespa Chapters in the South Region and coordinated with officers of each chapter, achieving monthly and quarterly KPIs and carrying out Tespa’s goals and objectives.Created unique action plans for each chapter covering recruitment, event schedules, and training, generating effective assessment, close monitoring, and mitigation plans to reduce costs and boost productivity.Efficiently organized small events throughout the region by working in various venues inside and outside the state to heighten brand awareness, optimize revenue, and bolster customer engagement.

Addison, Tx

Worked with clients to provide phone and email support for proprietary software to resolve andconsult on product issues.Created and reviewed knowledge base articles for internal and external use.Maintained client databases with SQL statements on cloud systems.

Documented configuration and updates of the new Cisco Environment to which clients may refer for inquiries and frequent support issues.Productively arranged weekly and daily meetings with all parties to facilitate agile process planning on task concerns and objectives, streamlining business requirement processing and driving process enhancement. Built Cisco Call Infrastructures using vSphere and other server management software for demonstration and training purposes in internal and external test environments, utilizing in-depth control software engineering and development operations acumen.Proficiently developed training plans for new hires after assessing strengths and weaknesses, identifying opportunities for improvement, and providing innovative solutions.

Master Of Business Administration - Mba

Bachelor Of Science (B.S), Computer Engineering, 3.31

Activities and Societies: Founder and President of The eSports Association at UT Dallas