Ryan Lloyd Email & Phone Number

Perth, Western Australia, Australia

East Fremantle, Western Australia, Australia

140 Viking Drive, Wacol

* Oversee the total operation of manufacturing, distribution departments, networks, retail, emerging e-commerce platform and plus managing key - stakeholder agreements.• Manage 70 staff and over 750 network associated staff.• Re-write Dealer Agreement Clauses & protection for Distribution Model.• Responsible for all Distribution Departments & Manufacturing Sections, plus e-commerce.• Sole responsibility for approvals and exits with network partners.• Manage and translate high demand environment requirements back in a way that the core of the key department personal respects the approach and immediately shows support and belief; value is translated from the process.Key Achievements:• Appointed height of management with family manufacturing and distribution business - within a decade.• Managed and grew outboard dealers and boat franchise agreements. • Reached 130 outboard Sales & Service Dealers, plus 29 Australian, New Zealand and international boat dealers. • My appointment and implementation of new Parts Division structure in 2014, growth immediately and continued now (2017).• Designed a mastermind group inclusive of the CEO for major re-branding work-shop - developing a 1000-day strategy for the outboard product in April 2016 (launched August 2016). • Earned commendations from original customer base and acquired National customers since 2008, for communication, connection and balance in appreciation for targeted development. Building the dealers’ business, built ours – regular cases of revenue improvements by double figures.• Achieved turnover increases in the tens of millions through introduction of improved distribution modelling and relentless pursuit of technology adoption, matched with expert knowledge and understanding of the customer journey (retail & Dealer DNA).

140 Viking Drive, Wacol

* Identified product knowledge gaps, processed improvements or agreement policy coaching and reviewed of its effectiveness with the Regional Managers.• Experienced with dealer appointment process. Acquired lead role for any new major appointment for network; closed numerous high-level multi-million-dollar network agreements.• Wrote training programs and process of approach that enhanced sales reps’ understanding take-outs for complex network programs.• Performed ongoing customer/market research and demographic profiling to identify and capitalise on unmet market needs ahead of the curve for improvement of current and/or opened prime market areas for result.• Visited 93% of our National Networks – willing to travel and associate.

140 Viking Drive, Wacol

* State Market sales’ leader for both revenue and units for the complete four years.• Positioned a lead role in pitch for open team business meetings following own strength in presentation and negotiation skills; using placement of logical sense for stakeholders. • Developed and established SME’s and exceeded sales’ targets month-on-month by driving promotions and aligning approach with authority for corporate identity management, whilst measuring and adapting market initiatives.

Montague Road, West End

* Developed support services for contract brokers within firm, offering high-end business account policies, such as Industrial Special Risks, Business Interruption, Motor Fleet, Professional Indemnity, Public & Products Liability and Commercial Packages.• Used an integrated approach to create balanced programs for clients to build their insurance programs within one process, including claims support and settlements – one system one-way.• Assisted clients through streamlined process and attention to detail in service.• In three years by consistently delivering alternative thinking and service to unwanted processes with insurance by larger business clients, goals were surpassed - offered full broker qualification internal programming 2004.• Developed customer relationship management standards.• Resolved difficult situations, became vital to developing the strong understanding required in negotiation skills that can be adapted at any time. Key Achievement: Customer retention improved year on year since my employment by broker, leading the firm in 2002-2004.