Ryan Long Email & Phone Number

San Diego, Ca, Us

Alpharetta, Ga, Us

Campbell, Ca, Us

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Auckland, Nz

• Led the Implementation and Support Teams for all customers across North America; trained and managed 8 employees across two teams while overseeing daily functions of both departments• Managed high level accounts to ensure larger chains’ satisfaction and adoption of newer developments• Collaborated with development and marketing teams to ensure account feedback was addressed, planned growth andpromoted global adoption, engagement and retention for our software worldwide

Auckland, Nz

• Qualified sales and estimated time frames, and quantity of resources required ensuring successful software implementation• Acted as liaison between company and client; coordinated between internal and external technical teams to ensure a seamless onboarding process

Auckland, Nz

• Acted as liaison between company and client; able to coordinate between internal and external technical teams• Managed project throughout sales process from account creation and training, to upselling modules to ensure that full use out of our platform• Allocated tasks to available resources to progress implementation process to completion with 100% success rate• Completed over 150 implementation projects, while managing 20+ projects simultaneously

Auckland, Nz

• Built and maintained relationships with our customers throughout North America• Achieved #1 and #2 rankings consistently in monthly metrics in terms of efficiency and customer satisfaction

Roseland, New Jersey, Us

- Provided accurate and timely resolution to incoming client inquiries/issues regarding ADP’s payrollsystem.- Exemplified sound communication, critical thinking, and problem solving skills in researching andresolving issues of varying complexity regarding payroll, tax filing, system navigation, etc.- Provided assistance and training to clients to ensure full use and understanding of our products byhighlighting their capabilities and the value they can provide to the small business community.- Collaborated with fellow ADP colleagues in a service center environment to answer questions andsolve issues regarding ADP’s payroll and HR products.

-Served as liaison between the front-of-the-house and back-of-the-house personnel in order to ensure product quality and to facilitate the operations throughout the restaurant.-Regulated the input (e.g., food orders, station stock, and timing) and output (e.g., quality control) of all food orders, which required a strong emphasis on detail and excellent communication skills in both English and Spanish.

-Researched and targeted nationwide markets to identify both financing opportunities and EPC contractors (Engineering Procurement Construction) for current and future TenK projects.

-Led marketing, contracting, and the execution for projects that yielded over $50,000 in revenue.-Trained and managed a crew of 6 individuals to complete over 40 projects.-Developed leads, created projects, and allocated employees to insure that the projects were finished below or on budget.

Saint Paul, Mn, Us

-Developed and managed member invoicing and payment programs that were used across the organization.-Organized HCCM events that hosted over 425 attendees, which included preparing bilingual flyers, brochures, and programs to promote and market the event to both members and non-members.-Created, composed, and maintained member information packages and program inventory files with a heavy emphasis on detail.

Bachelors, Applied Economics & Spanish Studies

Education record