The Solution Design & Implementation team is a small and agile, project based team within the organization that is responsible for designing and implementing large or complex projects. As part of the SD&I team, we are responsible for the planning and implementation of software solutions and IoT infrastructure in hotels and multi-family buildings. Working closely with other members of the team, the core objective is to implement a solution that aligns the client’s business requirements with Operto’s product offerings.Key Responsibilities: • Working directly with clients, internal teams, vendors and contractors to understand project requirements. • Creation of execution plan and Statement of Work to present to clients as part of the sales process. • Establishing and agreeing timelines and keeping projects on pace. • Sourcing of hardware where required. • Sourcing and qualifying installation partners. • Execution of implementation plan according to Statement of Work. • Coordination with clients and vendors to ensure smooth project delivery. • On-site supervision of installation where required. • Full end-to-end testing in preparation of project sign-off. • Handover of live solution to Operto CS team.

Operto Guest Technologies, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, managers and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays - creating greater efficiency, guest satisfaction and more revenue.

• Create, engage and cultivate new relationships with potential business partners that offer accommodations across Canada• Research, collect and cold call potential leads for acquisition in specific markets, supporting local and regional offices (Calgary, Toronto)• Train and on-board new partners during market meetings, working with partners to attain long term goals for both the property and Booking.com• Sustain and improve existing partnerships, building a relationship to ensure long-term success and maximize growth potential for the future

• Managed territories for retail and custom team accounts in 5 provinces and 9 states in North America• Communicated with outside sales representatives and buyers as well as overseeing all custom accounts in territory• Ensured high quality customer service for all accounts in territory• Achieved sales targets on a quarterly basis• Participated in marketing, via social media brand awareness and public relations writing • Worked with key accounts to negotiate sales and create custom products for brand• Attended trade shows and events for brand promotion and sales• Responsible for new employee training, feedback and assessment

• Planned, organized and executed events for Living Social Adventures• Acted as host and representative for activities of merchants, operators and key partners• Engaged, educated and supported customers throughout experience • Built strong consumer relationship and promoted positive brand awareness

• Planned, organized and implemented activities and events for cruise ship passengers• Hosted and performed events and activities for passengers• Represented Princess Cruises as a Public Relations Liaison during various social events• Escorted passengers and liaised with local tour operators during passenger excursions • Part of a team responsible for all passenger safety and security while onboard

• Announced live on radio for top two major market stations in Victoria, BC: 100.3 The Q and The Zone @ 91.3• Promoted live on-location broadcasts for station remotes with local sponsors• Hosted various concerts and events as representative of radio station• Voiced and produced various commercial spots and radio bits for broadcast