Ryan Lukoszyk Email & Phone Number

Louisville, Ky, Us

Fort Knox, Ky

Supporting the implementation of a new US Army Accessions Information Environment (AIE), for the US Army Training and Doctrine Command (TRADOC).Duties & Responsibilities:Research, analyze, and validate data to prepare informed courses of action throughout the strategic planning process; prepare findings and proposals for presentation to senior leadership.Creates process maps using Business Process Modeling Notation (BPMN) or the DoD Architecture Framework (DODAF).Collaborates with stakeholders to create “as-is” process views to identify “to-be” transformation opportunities.Assists in the deployment of information technology solutions and transformation of business processes and procedures.Leads the analysis of current processes and makes recommendations for process improvements.Strong interpersonal skills and the ability to lead a working group of stakeholders in capturing business processes, policies, and solving problems.Demonstrates the ability to take ownership of tasks and initiate actions.Use expert communication skills to brief program leadership on the status of current initiatives.

Elizabethtown, Kentucky, United States

Oversees, directs, and supervises 47 contractors in two shifts to ensure compliance with the current performance work statement (PWS) and virtual recruiting operations.Assists the Program Manager in briefing all VIP visitors, and works with the Government Contract Office Representative (COR) to ensure all PWS requirements are met.Conducts daily analysis, evaluations, and reviews production to provide advice to managers in the VRC.Manages and conducts quality control of email inquiries received through www.goarmy.com to ensure correct responses are provided within 24 hours of receipt.Routinely briefs, presents, and explains to senior level military and civilian managers at the MACOM and DA level, the functions, and processes of the Virtual Recruiting Center, as well as foreign dignitaries.Developed a unique pilot program that would completely replace telephone prospecting for select recruiting stations with no loss to production under current PWS requirements. Conducts routine audits to ensure maximum efficiency within each department. Facilitated the seamless transition from teleworking to full-time in-person operations, ensured all facilities, resources and equipment were up to standard with zero loss in production.Acts with full authority in the absence of the Program Manager.

Kentucky, United States

Supervise the day-to-day operations of 16 employees within four separate departments; brigade support team (BST), Lead Refinement Center (LRC), GO-Army, and Army Career Explorer (ACE).Develops targeted prospecting plans within the command’s areas of opportunities in order to exhaust all efforts to contact over 50,000 records monthly.Processed over 2400 leads, resulting in over 2000 additional enlistments, exceeding the production of over eleven brigade elements within the command.Monitors and performs Quality Assurance (QA) checks on outgoing correspondence, exceeding 48,000 messages annually.Conducts analysis on mission requirements and develops strategies to achieve mission success.Developed an employee recognition program; resulted in increased morale and improved performance.Provides expert advice and recommendations to the Program Manager regarding manning and organizational capabilities. Remotely monitors team production, conducts daily evaluations to ensure maximum productivity.Evaluates and analyzes ongoing operations, develops, and implements mitigation strategies to ensure mission success.Implemented training resulting in the increase of the team’s average call volume from 30 to over 46 calls per hour. Redesigned the targeted prospecting plan to prevent redundancy and increase efficiency.Overhauled the prospecting report to capture all pertinent information allowing for more accurate data analysis. Redesigned data collection tools using MS Excel to ensure accurate reporting.

Supervise the day-to-day training management of 17 resident, distributed learning, and mobile training courses teaching over 7,500 students annually throughout the U.S. and five foreign nations, and serve as the College’s senior Foreign Disclosure Officer. Employ management and statistical analysis methods to forecast, develop and manage complex course schedules for the College’s yearly Program Objective Memorandum (POM) cycle and reporting to Major Army Commands in order to minimize the loss of valuable training seats and funding. Conduct quality control reviews to validate and update course Programs of Instruction (POI) and Course Administrative Data (CAD) as part of the College’s accreditation and course creation process. Develop and cultivate relationships with US Army Training and Doctrine Command (TRADOC) and US Army Recruiting Command (USAREC) to help facilitate approval of courses, training seats, and funding during the annual Army Structure Manning Decision Review (SMDR) or current-year changes during the Training Resources Arbitration Panel (TRAP) process. Utilize Microsoft SharePoint, Army Training Development Capabilities (TDC) database, and Blackboard learning management system (LMS) to review courseware and determine its classification and release level to government contractors and foreign students or nations. Provide briefings to senior leadership on all training management and foreign disclosure issues.• Achieved a $3,000,000 savings and 27% reduction in training seat cancellations by developing data analysis tools that identified student and course cancellation trends.• Spearheaded the rewrite of the College’s 177-page Standard Operating Procedure (SOP), working with 15 department chiefs to update guidance for over 150 military and civilian employees. • Developed the College’s 22-page registrar’s pamphlet, which was used by Army University as the model for other Army learning institutions to create their own training pamphlets.

Jackson, Tennessee, United States

Led all talent acquisition efforts for two different military recruitment offices covering 12,000 square miles in Mississippi, Tennessee, Kentucky, and Georgia. Managed all office operations, conducted market analysis to identify recruiting trends and potential shortfalls, cultivated relationships with local community leaders, and executed community outreach efforts. Managed all direct and indirect training and performance improvement efforts, and provided mentorship and coaching to recruiters and new enlistees as needed. Provided briefings to senior leadership as needed on office operations and personnel status.• Increased production over 30% by developing and implementing a zone marketing and recruitment plan that identified key recruitment targets and ways to achieve them.• Achieved a best-in-the-district 94% overall recruitment rate for Fiscal Year 2015, and was in the top 12% of the region’s high school senior recruitment production for Fiscal Years 2014 and 2015.

Master Of Science - Ms, Human Resources And Organizational Development, 3.97

Summa cum laude

Bachelor Of Science - Bs, Business Administration And Management, General 3.87

Magna Cum Laude