Ryan Luneke, C.E.A.C. Email & Phone Number

Snellville, Ga, Us

Remote

Remote

• Promoted from Coordinator to Supervisor due to demonstrating high performance and exceeding expectations • Subject Matter Expert in DME, O&P and Supplies billing and provider payment processes and protocols• Responsible for a team of 5 onshore agents and 3 offshore agents• Manage workload of team and communicate expectations to leadership • Provide feedback and coaching to ensure SOPs and best practices are followed, resulting in a 5-10 day average turnaround time for provider invoices• Identify trends in order to streamline SOP’s and best practices

• Review and process provider invoices in Microsoft GP• Partnered with Provider Relations to resolve provider billing inquiries/disputes and reconciliations• Provided leadership and direction for DME by evaluating performance, allocating tasks, and encouraging staff to reach productivity metrics• Partnered with providers, operations, accounts payable, provider relations, and senior management personnel/teams

• Receive and process orders for home/vehicle modifications for accessibility, prosthetic devices, hearing aids and custom adaptive equipment• Assist AP/AR and Provider Relations with billing issues as needed

• Responsible for 6-8 agents, as well as assisting with their workload as needed• Compile weekly and monthly reports for management team, along with special projects• Identified improvement opportunities, providing ongoing coaching and mentorship to staff members

• Receive and process DME and supply orders, averaging 150 new orders per month • Provide feedback for system/process enhancements • Top Employee of the Month – June 2009, November 2009

• Design new Select Rx training manual and training program• Assist other departments with ACE tasks and various projects