I am a consultant in a diverse squad of passionate and like-minded people. I implement Salesforce solutions for clients, participate in the business solution design process, and define functional project requirements. I coach clients around best practices in Salesforce/Sales Cloud, and help them drive adoption of new technologies. In addition, I perform quality assurance testing and support client data migration activities.I received my Certified Salesforce Administrator certification in August 2019 and Advanced Salesforce Administrator certification in July 2020.

Led a team of Customer Success Managers through clear and strategic objectives.Supported and advised team members on career aspirations.Partnered with other team leaders to maintain healthy metrics for customer engagement, churn, and annual recurring revenue.Responded to internal team issues and worked to develop overall satisfaction, engagement, and happiness of team members.

Designed and implemented cloud solutions to achieve clients’ strategic objectives.Managed project plan and scope, customer relationships, and expectations.Implemented data-driven solutions to detect fraud, increase efficiency and effectiveness, provide insights to improve policies, and optimize growth of the business.Designed and delivered personalized training, remotely and onsite, to ensure full adoption of technology and long-term success.

Conducted strategic meetings with clients to encourage growth and adoption of ACL’s solutions while strengthening relationships.Identified client challenges and recommend solutions and best practices.Coached clients on ACL methodologies and new features.Collaborated with Consulting, Sales, and Product Management teams to ensure the success of the client.

Middleware Specialist at Accenture at Best Buy. Part of the Support Tools and Applications team. Specialized in IBM Websphere MQ and IBM Websphere Message Broker. Knowledgable in Oracle Application Server, JBOSS, Nastel Monitoring Suite, Informatica, SQL and Websphere Application Server.