Ryan M Email & Phone Number

Cardiff, GB

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

• Perform risk assessments on new Business Account applicants.
• Obtain information and supporting documentation to complete Know Your Customer (KYC) and Know Your Business (KYB) due diligence.
• Performing the necessary due diligence and investigation to satisfy the account falls within our risk appetite.
• Perform due diligence on customer and business documentation using internal and external sources (such as CIFAS and SIRA).
• Understanding and overseeing the identification of high risk applications (including PEPs and sanction matches).
• Identifying trends and unusual activity, and reporting where appropriate.

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

• Identify key mortgage customers to build deep and enduring relationships through making a real connection and truly understanding their Lending and Protection needs
• Follow Regulations laid down by the Financial Conduct Authority and our Watchdogs ensuring that responsible lending is applied at all times
• Work within the MMR framework for advice
• Carry out High Pre-Qualifications with customers and establish their needs that best suit them
• Ensure that all customers are provided with a professional and efficient service in an enthusiastic and knowledgeable manner at all times.
• Adhere to Governance and Compliance at all times and ensure all risks are mitigated and controlled

Cardiff, Wales, United Kingdom

• Set-up new Clients from end to end process
• Audit/Maintain Clients data and information
• Use the appropriate Technology, Processes and Communication channels to deliver service excellence
• Provide direct support to all clients either directly or via the sales teams. To liaise with the specific Client Service Managers and/or Area Sales Managers in making the appropriate system and paper based changes to.
• Adhere to Governance and Compliance at all times.

Cardiff, Wales, United Kingdom

• Achieving and striving to exceed daily sales targets.
• Dealing with Customer’s till transactions face to face.
• Providing excellent customer service thus enjoying an enjoyable experience.
• Training and developing new members of staff.
• Dealing with customer enquiries and complaints face to face in a courteous and respectful manner.
• Write letters to customers in regards to their accounts.

Cardiff, Wales, United Kingdom

• Building and maintaining business relationships with clients
• Discussing and assessing clients' current and future insurance needs
• Researching insurance policies and products
• Arranging insurance cover for clients with the insurance provider
• Keeping detailed computer records
• Preparing reports for insurance underwriters