Ryan Macala Email & Phone Number

Burnaby, British Columbia, Canada

Securit and Locksmithing

Vancouver, British Columbia, Canada

Locksmith Expertise: Performed installation, maintenance, and repair of various locking mechanisms, focusing on bank vaults, safes, and safety deposit boxes.Specialized Techniques: Utilized advanced drilling and bypass techniques to access locked safes and deposit boxes efficiently.Technical Troubleshooting: Diagnosed and resolved complex issues related to security hardware, ensuring minimal downtime.Client Service: Delivered exceptional service to clients, addressing security needs with professionalism and discretion.Documentation: Maintained detailed records of service activities, ensuring accurate documentation of security breaches and corrective actions.

● Install, repair, maintain TELUS infrastructure and services.● Troubleshoot and diagnose software/hardware.● Schedule, process and execute remedies.● Customer education, escalation and resolution.Comfortable with all avenues of diagnostic and repair. Advanced troubleshooting of software and hardware both in and out of scope. Excel with customer escalation and repeat/chronic issues. Customer relationship management is central to the process and takes the highest effort to find amicable resolution.

Vancouver, British Columbia, Canada

I was chosen for this role to offer advice on technology's function, operation and fail-points and to evaluate new/prototype equipment for operational readiness.I also create and refine learning plans, job aids and best practices for active use in the field. Responsibilities include engaging in Project/Product meetings to answer questions and provide perspective from a technical and operational standpoint. I also facilitate the field readiness of equipment, services, and policies.

Saskatoon, Saskatchewan, Canada

● Able customer handler, patient yet assertive, comfortable with descilation.● Time management, making sure to be on time, making sure to meet criteria such as Average Handle Time, After Call Work and Adherence.Provide reliable quotes while keeping up with the ever changing sales landscape.● Compliant with metrics and maintain strong attendance, ACW and adherence.Inbound Sales Representative and Service Tech are both front lines for SaskTel call center. Supporting customers in a variety of sales and technical situations. Keying, systems and time management are strengths. Technical background offers education and sales. Ultimately, the duties revolve around offering the best in customer service.

Vancouver, British Columbia, Canada

United Brotherhood of Carpenters & Joiners of America (Local1907, October 2006 - Present) CarpenterLed several projects involving carpentry, blueprint reading, layout, concrete formwork, pouring, troweling, re-bar finishing, hanging cabinets, shelving, and interior finishing.Demonstrated proficiency in scaffolding and system scaffold work.

Vancouver, British Columbia, Canada

International Alliance of Theatrical Stage Employees (Local891, June 2016 - Present) CarpenterProvided expert carpentry, flatwork, finishing, and framing for various theatrical stages, ensuring high-quality productions.Successfully managed large crews, displaying strong leadership and coordination abilities.

Vancouver, British Columbia, Canada

Call Center Representative at Grouse MountainJuly 2012 - January 2013

Saskatoon, Saskatchewan, Canada

Kjargaard Mechanical Consulting (July 2005 - September 2006) HVAC and Plumbing TechnicianProvided HVAC and Plumbing services, including black steel cutting, threading, installation, and maintenance of heating and AC systems.

Saskatoon, Saskatchewan, Canada

● Contractor for Apple supplying technical support for laptops and desktops.● Researching and applying troubleshooting from internal documentation.● Experience with a comprehensive call metrics system and corporate training and coaching.● Developed effective crisis management behavior.As a Call Center Representative for Apple, I received calls on a multitude of different technical support issues. I developed an effective crisis management system and excellent remote troubleshooting practices. These practices allowed for more time-effective ticket completion, and many happy customers.

Saskatoon, Saskatchewan, Canada

Developed locksmith skills, including cutting keys by number, re-pinning existing cylinders, and emergency access techniques.

Carpentry Level 1, 2, 3, 4, Carpentry/Carpenter

Trade school

Certificate, Electrical Engineering

Liberal Arts And Sciences/Liberal Studies