Ryan Macgregor Email & Phone Number

Worthing, England, United Kingdom

My current role involves managing the day-to-day operations at the Worthing Foyer – a Medium/Low support foyer for young people who are homeless between the ages of 16-25. My responsibilities include:1. Line Management – I am the line-manager for six members of staff (four Supported Housing Support Workers, and two Night Support Workers), providing frequent supervision sessions, offering guidance and support managing their caseloads, encouraging professional development and growth, providing constructive criticism and feedback, and offering motivational and emotional support. 2. Safeguarding – Providing managerial oversight on all internal safeguarding reports generated by the support team, whilst also discussing concerns with YMCA DLG’s internal safeguarding team, WSCC and our support team.3. Void/Room Management – Ensuring void inspections are completed with diligence and in a timely manner, before being sent to the asset management team for remedial works. I also instigate the referral process by communicating and interviewing the referrals, procuring and collating the necessary information to enable myself and the Service Manager to make an informed decision regarding their viability to be offered a room at the foyer. 4. Recruitment – Alongside the Service Manager, I oversee the recruitment processes for Bank Support Workers and Support Workers.5. Project Development – I am responsible for identifying and implementing potential opportunities for the improvement of the foyer, such as establishing partnerships with external partners such as the Worthing Foodbank and implementing activities programmes to improve young persons engagement with the programme. 6. Culture – Setting the culture within the Foyer, ensuring the Support Workers operate with a trauma informed approach.7. Compliance – Alongside the Service Manager, I ensure that all necessary safety protocols are followed, and report health and safety concerns and to the Asset Management team.

Brighton, England, United Kingdom

I shared joint responsibility with the Service Manager in overseeing the decanting process at YMCA St.Patrick’s – a 26 bed high supported accommodation. Our clients were faced with the impending loss of their home due to its closure at the end of March 2024. Prior to my secondment as DPM, I worked as a Project Worker for approximately one month. Whilst simultaneously supporting the Service Manager and Step-Down Project Manager in managing operations, my primary responsibilities were:1. Decanting Process• Ensuring the Project Workers complete the necessary forms (SAP forms, Risk Assessment and Safety Plans, HOAF forms) in a quick and efficient manner, whilst also maintaining quality and accuracy to allow the most appropriate accommodation to be sort for the client. • Liaising with BHCC to identify the most appropriate accommodation for the clients, being an advocate for both client and their keyworker. This involved independent meetings with members of the council's homelessness teams, and presenting numerous clients at the Supported Accommodation Panel; achieving a priority backdate for all clients presented so far. • Ensuring nominations for move-on's are followed up by the assigned Project Workers, and empowering them to support their clients make the right decision for their futures. 2. Operations• Supporting the Service Manager and Step-Down Project Manager in the day-to-day running of a high support hostel for those suffering from substance misuse issues and severe mental health issues, ensuring correct procedures were followed and high standards were met. • Championing trauma informed responses and empowering the Project Workers and Housing and Maintenance team to continually operate in a psychologically informed manner. • Oversee the weekly staff rota, ensuring it operates in a fair and consistent manner, providing YMCA staff with bank workers and security where necessary.

Isle Of Wight, England, United Kingdom

• Fellowship House is a 26-bed supported accommodation for Stage 1 entrenched homeless. We provided a wealth of support for our clients, many of whom suffer from a variety of challenging issues, including alcohol and substance misuse, severe mental health issues, debt, and criminal backgrounds. • The scope of my role as a support worker was varied, however, the core tenets of my responsibilities included: creating support plans and risk assessments for clients on my case load, conducting weekly support sessions for my clients to assess their progress and identify areas for improvement, provide mental health support to all clients and liaise with the NHS Mental Health Team, assist my clients to find suitable, long-term affordable social housing, consulting with appropriate agencies, such as the Isle of Wight Council and Southern-Housing Group, and to assist clients to address their alcohol and substance misuse, encouraging engagement with Inclusion. • This role also involved dealing with difficult incidents as and when they arise. Such incidents that occurred included: drug overdoses, suicide attempts, self-harm, discussions around sensitive topics such as sexual abuse, and violent outbursts. • This role also required me to complete administration tasks, including: recording the comings and goings of the residents on our database, making note of their presentation and behaviour, signing in visitors, responding to queries from the public, explaining legal documentation to the residents, and receiving calls from external agencies.

Brighton, England, United Kingdom

• In my first senior staff role with EF, I helped the Brighton University team to achieve an NPS of 52 – ensuring we were the highest scoring senior school in the UK. • Some of my core responsibilities included: allocating students rooms using the Elektra system, ensuring TW’s were adhered to, reporting maintenance issues and lost/faulty keys to the accommodation supplier in a timely manner, following up student behavioural and disciplinary issues, completing the staff meal and night duties rota, providing feedback to the operations team regarding residence issues and concerns, completing weekly room checks for new intakes, managed the on-site canteen, attended weekly meetings with external suppliers to provide feedback and formulate plans to improve student experience within the residence.

Isle Of Wight, England, United Kingdom

• This role required interaction with a variety of customers, ranging from children, sports enthusiasts, casual shoppers, and the elderly, thus necessitating a need to adapt the aid I provide to suit the needs of specific customers on an individual basis.• The main responsibilities in this role involved providing a friendly and helpful service to the customers, usage of the till, upkeeping and providing footwear and clothing, and arranging backstock.

Isle Of Wight, England, United Kingdom

• This roll required effective engagement with customers instore, providing them with guidance and advice to help find the best shoes for their needs. • A large portion of our client base were parents looking to purchase shoes for their children. I ensured that the children felt relaxed during the fitting process, measuring their feet accurately, and use my acquired knowledge to present several quality options that meet the needs of the children. • I also picked online orders, arranging them for collection and delivery, ensuring 100% accuracy is met.

Isle Of Wight, England, United Kingdom

• This temporary role involved constant engagement and interaction with customers, ensuring that their shopping was scanned and packed in a timely manner. • I ensured that every customer had a satisfactory experience in our store, dealing with any queries that arose in a confident and informative manner.

Isle Of Wight, England, United Kingdom

Bristol, England, United Kingdom

Isle Of Wight, England, United Kingdom