Key Areas of ResponsibilityStrategic Communications: Shape innovative content and compelling messaging to help articulate and elaborate on IBM’s strategy and direction. Provide counsel and advice as needed to the leadership team on communications strategy and tactics; manage relationships with influence. Social Media Communications and Content Strategy: Create compelling communications strategy/programs. Develop content and strategies for social methods of communication and engagement both inside and outside of IBM (when needed). Events: Develop IBM agenda on identified events and client visits, create plan, assemble and manage audience. Manage all phases of event from staffing to post-event administration. Events will range from small, in-house to large, IBM activity. ·Focus is primarily on internal, workforce communications to the account wide practice, but can also include external communications, as required. Creates communications plans for various account wide campaigns and initiatives ·Executes communications activities: research, writing, editing, proof-reading, coordinating how messaging will be delivered (channels, timing) etc. ·Ensures communications are clear, coordinated and error-free ·Creates communications materials for leadership and All Hands quarterly calls, and manage all logistics, production coordination, live event production, and capture of post-call metrics·Drives the use of Connections as the primary work space ·Manages and maintains the Account wide “Community” to engage employees with the importance and value of improving their digital eminence·Oversees development and maintenance of account online ‘Community’·Aligns format of Communications across Communities·Integrates Communities and share best practices, hints and tips for successful communications

• Involved in the overall solution design process.• Responsible in driving the development of a solution, proposal, and associated deliverables that satisfy the customer’s business and technical requirements and meet IBM objectives as communicated through the opportunity owner.• Ensure compliance with all relevant aspects of Solution Design and Delivery process, business control, reviews and approval requirements.• Works in conjunction with proposal manager if one is required.• Maintains a control file of customer correspondence and proposal related documents.• Identifies resources, coordinates participation of SME business Resources, and with the Technical Resource Coordinator, coordinates the participation of aligned function and Brand support technical resources.• Collaborates with opportunity owner/Bid Manager to support the proposal plan and proposal management for the opportunity.• Leads and coordinates administrative and publishing support for standard and Complex proposal development efforts with customized requirements and strict deadlines-includes gathering opportunity tracking information and metrics.• Identifies and initiates administrative support for example, obtains sales collateral -downloads, prints and obtains annual reports for insertion.• Responsible for editing of proposal documents.• Maintains control file of proposal related documents (versions, appendices, iterative responses).• Provides guidance to deal teams on consistent proposal practices, terminology, proposal conventions and collaborative tool usage.• Interfaces with other Proposal Support roles and other internal sources to help build/populate the proposal documents.• Review proposal documents for compliance with client requirements and specifications

-Manage a team of approx. 15 people and ensure that all key metrics of performance as per the Client SLA are met and exceeded -Manage and strengthen Client Relationship-Act as the first level of escalations and resolve all people issues within the team through regular feedback, One on Ones & Team Meetings -Manage team performance and responsible for the overall development of the team; -Institute creative & innovative R&R for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement. -Responsible for managing people metrics within the team eg. attrition, absenteeism, break adherence etc. -Responsible for daily, weekly, monthly reporting to Clients as per their requirement

• Involved in the overall solution design process. • Ensures compliance with all relevant aspects of Solution Design and Delivery process, business control, reviews and approval requirements.• Maintains a control file of customer correspondence and proposal related documents.• Creates a standardized process plan for high volume work and back-office work, and implements.• Identifies and initiates administrative support• Responsible for creating proposals and statement of works• Maintains control file of proposal related documents (versions, appendices, iterative responses).• Provides the deal team with collaborative tools, templates and proposal shells• Provides guidance to deal teams on consistent proposal practices, terminology, proposal conventions and collaborative tool usage.

-Performed investment research and proxy analyses for shareholders' meetings of all domestic publicly traded companies covered by ISS' U.S. Research.-Gained understanding of investment and shareholder issues gathered through fundamental research- Analyzed company reports, reviewed directors’ profiles and wrote proxy vote recommendations based on ISS' policy guidelines

-Scoped/edited legal transcription for different companies in the US.